On Sunday night I bought a license for SD3 and started downloading it through the Product Manager. Roughly 24 hours later my SD3 Library Part 1 is still stuck in the verification loop. I sent Toontrack a tech support request and they answered a couple of hours later:
“Thanks for the email.
We do see some files getting hung up on our server. We have purged them and it should resume downloading upon launch of the Product Manager. ”
So I restarted Product Manager aaannnddd….
…same problem. Still stuck in the verification loop. I sent a reply and haven’t heard back. I started another ticket and haven’t heard back. This is the first product I’ve purchased from Toontrack; is this technical issue normal? Is this tech support tempo normal? I know they don’t have a contact phone, and I can understand why, but how much time should I reasonably expect to resolve this issue?
Superior Drummer 3 version: 3.2.3Operating system: Windows 10
