“The ‘Alt-Rock’ sound library is not working correctly, install the latest update” message !!!

[Dollface]

Hey guys,

I recently purchased an EZX Value Pack including Alt-Rock EZX, Dream Pop EZX and Indie Folk EZX. Unfortunately, when I open the Alt-Rock EZX (both as standalone and within Logic Pro X) I get the error message “The ‘Alt-Rock’ sound library is not working correctly, install the latest update”.

This presents as a fully shadowed out drum kit, while the tambourine, hand clap and shaker are all functional. Dream Pop and Indie Folk both seem fine. Any ideas what’s up. So keen to get this thing going!

Thanks so much, in advance, for any assistance…

Topic

[Dollface]

It’s worth mentioning that I have dowloaded the latest update, deleted, reinstalled and updated. Alt-Rock EZX is marked as updated and ready to use in Product Manager.

[Scott]

What version number of EZD2 shows on the EZD2 interface? Are you running the latest version of EZD2 (2.1.4)?

Scott Sibley - Toontrack
Technical Advisor

[Dollface]

@Scott said:
What version number of EZD2 shows on the EZD2 interface? Are you running the latest version of EZD2 (2.1.4)?  

Hi Scott.

Yep. It shows version 2.1.4 (64-BIT).

[Scott]

Try running the latest 2.14 EZD2 update again.

Scott Sibley - Toontrack
Technical Advisor

[Dollface]

Have done that again. Same result. Then restarted the computer and got the same result. At a loss…

[Scott]

Please try contacting Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

[kevin jones]

I just had the same thing happen. I uninstalledalt-rock and reinstalled and restarted logic and it worked. Good luck!

[Author]

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