technical support somewhere

[Luc333]

I have to say evenknow i like my drum superior products. They have the worst technical support you will ever see.
In fact they don’t have any. Which mean, they feel they have such good products that people will buy it anyway.
they feel they don’t have to take responsability for the problem their client might have. It’s really
disapointing having to search the entire web to find help about a superior drummer problem. I am not lazzy but i can’t find any.
Even the forum does not have a specific technical support section???

If i miss something or might not seen something yet, could someone point the technical support please…

I want to write an email or talk to someone who will help me fix my problem.
Governement should legislate to force buisness to have a email and phone number for technical support
It’s a minimum.

Topic

[Scott]

Please see this post at the top of this forum for details on how to receive support.

http://www.toontrack.com/forum/tm.aspx?m=98696

If you have registered your Toontrack product but don’t have access to the support forums (yes, there are support forums for each product) please contact me via PM and provide your serial number for your product and I can grant you access ASAP.

Access is usually granted automatically for registered users provided the user’s Toontrack account email and forum email addresses are the same. If they are different, the system can’t automatically link the accounts and support forum access has to be manually unlocked by tech support.

Scott Sibley - Toontrack
Technical Advisor

[Luc333]

Hi scott

Thanks for your help

Just bought two new packs 2 minutes ago.

Thanks for pointed out the support link

Really happy to find out you have support…

I was really surprise products of such quality would not have any…

anyway

[Whitten]

ORIGINAL: Luc333

Really happy to find out you have support…

I was really surprise products of such quality would not have any…

anyway

You just got to read the ‘Read Me’ messages and FAQ’s.
The Third (large) button across the top of Toontrack’s main website say’s ‘SUPPORT’ and when you click on it it gives you all kinds of options.

[francomusica]

This is what I get after I filled out all the form explaining my problem with the new authorizations I need to continue working and clicked “send” at the support portal:

The website cannot display the page
HTTP 500
Most likely causes:
•The website is under maintenance.
•The website has a programming error.

What you can try:
Refresh the page.

Go back to the previous page.

More information

This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

For more information about HTTP errors, see Help.

Franco

[francomusica]

This is incredible. I am trying to contact the company from wich I bought several products via the support portal and support forums and after 2 hours is impossible to get an answer. The support portal is not working and is not the first time according to some coments I googled and now I have sent private messages to techs that are online and no answer yet. This companys “support” and “contact” systems are to laugh or cry…. Next comment I will do it on Gearsluts and all the blogs I belong to to prevent people of this situation.

Franco

[francomusica]

They answered me through this Forum and where able to help me with my problem. Thanks to the guys that did it. I would recommend using this forum for support rather than the Support Portal.
Regards

Franco

[Whitten]

I’m not sure there are many music software companies that reply to support questions within two hours.
I have NI products, one of the biggest software companies, certainly waaaaay bigger than Toontrack, and I find NI support questions are replied to within 24 to 36 hours.

[francomusica]

Yep you’re right. That’s why I recommended this forum to solve any problem rather than the support portal that never worked for me neither for other guys.

Franco

[Author]

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