Strings and Ballard Install

[Drums and me]

Just purchased EZKeys Strings and Ballard Midi. Neither will install. I get error message “Could not read installer config file.” Please advise. Thanks

Topic

[Scott]

Have you extracted the install folder or are you running the installer without extracting first?

Scott Sibley - Toontrack
Technical Advisor

[Drums and me]

Yes, got that part taken care of. However, now, I am getting message that I need to “upgrade the EZ Player to the current version before I can install this update.” Also getting message that I need the latest version of Toontrack Software. I don’t see an update for either.

[John]

Hi,

in your account (My Products), click the EZKeys Grand Piano product and then the ‘Updates’ tab. You should see the latest updates available.

John Rammelt - Toontrack
Technical Advisor

[Author]

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