Standalone won’t run!

[mcraven]

New purchase of EXD2… 🙁

Installed 2.0.2 and things seemed be working but there appeared to be an update to 2.1.4 and a Core Lib update. Downloaded and installed both. Now, running standalone does nothing… I am able to get the plugin to come up in my DAW and a VST host that I use from time to time. At this point, I’m looking for the refund button. Very disappointing…. 🙁

Win 10 x64
64bit EXD2 installed only

Help please?

Topic

[John]

Hi,

what does the Installation info tab tell you in the Product Manager?
Could you please post a screen shot? Without including your serial number, of course.

Could you please specify ‘running standalone does nothin’? Any error messages?
Did you try reinstalling?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[mcraven]

@John said:
Could you please specify ‘running standalone does nothin’? Any error messages?
Did you try reinstalling?

I can post a screen shot later tonight. But, from memory, PM says “downloaded”, “installed”, “authorized”, “fully updated”.

On the other questions: I try to run the EXE for standalone operation (directly from install directory and from desktop icon) and nothing happens. No windows open, no error messages… nothing. But, if I go into my DAW, I can load the plugin and it appears to be working correctly and shows 64bit version 2.1.4 in the bottom right corner.

I have uninstalled and reinstalled about 5 times. Is there a COMPLETE un-install process I can follow to clean out the registry and try again?

[John]

@mcraven said:Is there a COMPLETE un-install process I can follow to clean out the registry and try again?  

Uninstalling via the Product Manager is the way.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Andrew Shaw]

I also can not run the 64 bit standalone version. Windows 10 64 bit pro, installed with Product Manager to the provided directory. 32 bit runs fine.

This is the same issue with EZ drummer as well. Never was able to get the 64 bit version to work. I’ve tried just about everything I can think of from working in IT.

Updated windows, all toontrack software is up to date, reinstalled everything, tried running from main directory instead of the shortcut, tried compatibility mode for all previous windows versions it would allow… now I’m here.

It spins the mouse cursor like it wants to launch, makes noise on my speakers like it’s taking over the audio, then nothing happens.
32 bit opens just fine.

Thanks

[Pierre lafrance]

I have downloaded, installed recent update and other ez drummer2 components for both 32/64 bits. When clicking the desktop shortcut or the application icon within my windows explorer, i get a windows saying it is preparing for an install? and then nothing happens? I have to open the task manager and end the process manually. Please advise.

EZdrummer version: 2.1.8
Operating system: Windows 10

[boogie123]

Pierre lafrance wrote:

I have downloaded, installed recent update and other ez drummer2 components for both 32/64 bits. When clicking the desktop shortcut or the application icon within my windows explorer, i get a windows saying it is preparing for an install? and then nothing happens? I have to open the task manager and end the process manually. Please advise.

EZdrummer version: 2.1.8
Operating system: Windows 10

Same here…Preparing for install and just sits there.  Plugin works fine in Cubase

EZdrummer version: 2.1.8
Operating system: Windows 10

[John]

Hi guys,
which exact Windows 10 version are you on?

And you have freshly downloaded update installers? No errors during the installation?
Is there any difference if you right-click the app and ‘Run as Admin’?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[boogie123]

I did run as admin and it worked…then I closed it and tried to reopen again without it and it worked too.  Go figure….

1

Thanked by: John

[John]

OK, report back here if you have any further problems.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[rkaymusic]

Hi John,

I am also having a similar issue but on a MacBook Pro. I am using an M1 mac and rosetta.

I’ve tried to download the standalone multiple times but it still won’t appear in my applications 🙁

Regards,

Rob

EZdrummer version: 2.2.1
Operating system: macOS Big Sur (11)

[Brad]

rkaymusic wrote:

Hi John,

I am also having a similar issue but on a MacBook Pro. I am using an M1 mac and rosetta.

I’ve tried to download the standalone multiple times but it still won’t appear in my applications 🙁

Regards,

Rob

EZdrummer version: 2.2.1
Operating system: macOS Big Sur (11)

In Product Manager, could you run the installer again and then check: Help > Open Error Log and see if there’s anything there indicating the problem.

EZdrummer version: 2.2.1
Operating system: macOS Catalina (10.15)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[rkaymusic]

Brad wrote:

rkaymusic wrote:

Hi John,

I am also having a similar issue but on a MacBook Pro. I am using an M1 mac and rosetta.

I’ve tried to download the standalone multiple times but it still won’t appear in my applications 🙁

Regards,

Rob

EZdrummer version: 2.2.1
Operating system: macOS Big Sur (11)

In Product Manager, could you run the installer again and then check: Help > Open Error Log and see if there’s anything there indicating the problem.

EZdrummer version: 2.2.1
Operating system: macOS Catalina (10.15)

I didn’t see any errors unfortunately Brad! Thank you for the steer on this though

Rob

EZdrummer version: 2.2.1
Operating system: macOS Big Sur (11)

[Author]

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