Some Products will not install Windows 11 Pro

[David Gully]

Windows installer appears then vanishes without installing.  Superior Drummer and all updates. I managed to install Ezbass but not any Ezbass updates.

The installer appears then vanishes. Is it just me or has anyone else had this problem.

Operating system: Windows 11

Topic

[Olof Hermansson]

Some users (mainly on Windows 11 Pro) have been affected by an issue like this, but launching these installers from Product Manager instead of from Explorer should make them work. How are you starting them?

Olof Hermansson - Toontrack
Coder

[David Gully]

I’ve tried everything I know, tried installing from Product Manager, explorer, command prompt, uninstalled reinstalled, deactivate computer re-activated. I’m out of ideas. Just come over from Apple to Windows – not a pleasant experience.

[Olof Hermansson]

Strange. Is it so that you get the administrator prompt and after that, no further window appears and the installer is no longer running?

Reinstalling Windows has also been reported to fix this issue – if it is the same you have, though it’s odd then that starting installers from PM (since version 1.1.2) does not help…

Did you upgrade from a different version of Windows or was it a clean install? Is the OS fully updated?

Olof Hermansson - Toontrack
Coder

[David Gully]

I reinstalled Windows and all is now good.

Just for your info, the downloaded files would decompress, the install window would appear briefly and vanish – this was through Product Manager.

Thankyou for your help.

1

Thanked by: Olof Hermansson

[tokewa]

New Laptop 2026 Windows 11 :
Try to install from Product Manager, will not install (looks like it is installing, but disappears).
Try to open authorisation, but Toontrack do not recognize the Computer ID.

Operating system: Windows 11

[Olof Hermansson]

tokewa wrote:

New Laptop 2026 Windows 11 :
Try to install from Product Manager, will not install (looks like it is installing, but disappears).
Try to open authorisation, but Toontrack do not recognize the Computer ID.

Operating system: Windows 11

It looks like you have not used the Product Manager application yet. Try installing it with one of the older installers included in the download.

Olof Hermansson - Toontrack
Coder

[Author]

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