Slow download speed on product Manager and no way to contact support?

[NorbitCleaverHook]

I have just purchased Ezdrummer 2 Bundle and the download speed in toontrack product manager is super slow (16KB/S) eventually stops downloading at all. Seems that others have had this problem as well but I see no solution after reading forums. I tried to contact support but I am told that I am a robot even though I have checked the box. Then I am diverted to a screen that tells me to check forums. Am I being dodged by support?

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