SD3 often disconnects with the audio interface

[Stick_d]

I use Roland 50X VAD kit with SD3 and Logic as a DAW . I often see the SD3 disconnects from audio interface when I am in session , when I connect back again – I see a delay or not in sync. In that case,I always need to restart the module to fix this issue. The frequency is more , 2-3 time in an hour of session. Any feedback or solution is appreciated. Attached the error i get when face this issue.  I have mac book with 16GG RAM, 2 TB HDD with close to 1 TB free

 

Superior Drummer 3 version: 3.3.5
Operating system: macOS Monterey (12)

Topic

[Ken Spence]

Hey there

check your cabling and connections to your audio interface. I had a similar thing happening on a Windows platform and the USB cable was not fully seated. Therefore a loose connection would occur.

Superior Drummer 3 version: 3.3.5

Cheers Ken
SD 3.3.6 on Windows 10 | Cubase 11
And a new Apple air laptop OS 15.5

1

Thanked by: Stick_d

[drumjack52]

Ken Spence wrote:

Hey there

check your cabling and connections to your audio interface. I had a similar thing happening on a Windows platform and the USB cable was not fully seated. Therefore a loose connection would occur.

Superior Drummer 3 version: 3.3.5

It might not just be loose connections but being the OP is on a Mac there’s probably a bunch of adapters and/or cables involved which could mean compatibility between everything as well.

One thing that worries me is is this just happening when the specific setup is in use or at different times when running Logic and other vi’s/plugins? I would think if communications are being lost to the audio interface that it would happen at other times as well.

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: Stick_d

[Ken Spence]

And you are right Jack. There is no possible way that I can be superior drummer, causing this. This is a hardware connection to the audio interface.

Superior Drummer 3 version: 3.3.5

Cheers Ken
SD 3.3.6 on Windows 10 | Cubase 11
And a new Apple air laptop OS 15.5

[Stick_d]

Thanks for the response. Here is my setup, I have long USB cable that runs from my Roland to Mac, and couple of HDMI cables to two monitors(Displays)..I am sure the connection between Mac and Roland is intact , Are you guys saying is it because of so many connectors ? just wanted to be clear before I debug. Any suggestion to narrow down this issue, Much appreciated.

 

And @drumjack , to you question. This is happening always when the specific setup in use , I mean when I am playing my kit using Logic & SD3.

 

-D

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

[Ken Spence]

D…

that message that you are receiving means that the audio interface that is connected to your DAW is being disconnected. Nothing to do with SD3.

my cat loves my feet when I’m downstairs at my computer and he loves the cables that go up to the computer. And he loves to play with them wiggling them, causing my audio interface to momentarily disconnect. I finally got the little shit to leave my cables alone and put in a new power bar during a re-organization guess what flaky power bar audio interface would shut down if I moved my feet or touched anything in the way of cabling under my desk.

I finally got the little shit to leave my cables alone and put in a new power bar during a re-organization guess what flaky power bar audio interface would shut down if I moved my feet or touched anything in the way of cabling under my desk.

That’s what you’re looking for
cheers

ken

Superior Drummer 3 version: 3.3.5

Cheers Ken
SD 3.3.6 on Windows 10 | Cubase 11
And a new Apple air laptop OS 15.5

1

Thanked by: Stick_d

[Ken Spence]

Dear superior drummer.

Dear superior drummer.

Have a look at my message. This is what I’m telling you about doubling love text via the microphone. I drive an iPhone, 11 with the latest software.

Superior Drummer 3 version: 3.3.5

Cheers Ken
SD 3.3.6 on Windows 10 | Cubase 11
And a new Apple air laptop OS 15.5

[drumjack52]

Stick_d wrote:

Thanks for the response. Here is my setup, I have long USB cable that runs from my Roland to Mac, and couple of HDMI cables to two monitors(Displays)..I am sure the connection between Mac and Roland is intact , Are you guys saying is it because of so many connectors ? just wanted to be clear before I debug. Any suggestion to narrow down this issue, Much appreciated.

 

And @drumjack , to you question. This is happening always when the specific setup in use , I mean when I am playing my kit using Logic & SD3.

 

-D

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

What exact Mac do you have? What exact cables are you using along with any adapters? Or adapter cables? There may be a loss of connection integrity between the computer and ekit. Your description isn’t clear. In one posting you seem to say that the ekit is connected to the audio interface and in another direct to the computer. Of course this would be the MIDI connection. One way to debug the MIDI connection is to grab the free snoize utility which will help diagnose possible MIDI problems. Install it and fire it up in standalone mode and play your ekit. If everything is going correctly you should see messages on the computer screen of what’s coming through. There’s no way that SD3 is causing your problem. You have other gremlins in your system you need to suss out first.

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

1

Thanked by: Stick_d

[Ken Spence]

Read the damn message. “ the audio device is not available “.
it means that either the DAW has lost connection to the device or the device is off and therefore unavailable. The USB connection that is to your drums has nothing to do with this.

The other thing that can affect this is sleep mode. Are the USB ports being put into sleep mode? The DAW that I use, shuts off all of these features on the Windows platform so that this cannot happen. do you have a power supply that feeds your audio device overheating.

Also, the number of USB connections has nothing to do with it. This is probably why I don’t use my Mac because it does not have enough connections. I have 28 devices connected via USB on my Windows machine. I had to actually add a card that would give me more USB devices and it all works fine.

Superior Drummer 3 version: 3.3.5

Cheers Ken
SD 3.3.6 on Windows 10 | Cubase 11
And a new Apple air laptop OS 15.5

• This post was modified 2 years, 5 months ago by Ken Spence.

[drumjack52]

Ken Spence wrote:

Read the damn message. “ the audio device is not available “.
it means that either the DAW has lost connection to the device or the device is off and therefore unavailable. The USB connection that is to your drums has nothing to do with this.

The other thing that can affect this is sleep mode. Are the USB ports being put into sleep mode? The DAW that I use, shuts off all of these features on the Windows platform so that this cannot happen. do you have a power supply that feeds your audio device overheating.

Also, the number of USB connections has nothing to do with it. This is probably why I don’t use my Mac because it does not have enough connections. I have 28 devices connected via USB on my Windows machine. I had to actually add a card that would give me more USB devices and it all works fine.

Superior Drummer 3 version: 3.3.5

• This post was modified 2 years, 5 months ago by Ken Spence.

USB ports on a Mac don’t have the same issue your Windoze machine has. Windows by default sets the USB ports to turn off after a while and that is set in the operating system NOT in you daw. This happens even on a desktop and not just laptops. It’s supposed to save battery power but that’s not an issue on a desktop. You have to go into Windows Control Panel and turn off every power saving measure. This isn’t to say that the Mac itself can’t go into sleep mode, Depending on the exact audio interface the OP has if it’s bus powered it could be losing power there. If the OP is going through adapters or adapter cables that could be part of the problem.

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

[Stick_d]

Jack ,

I use Mac book pro ,  2.9 GHZ i5, 16GB, 2 TB . The connection is direct between Mac and Roland 50X via USB 2.0 USB Type-A male to Type B male cable . No adaptors . The cable runs along the wall and intact, I mean – There is no way it is being disturbed by cat or me, No disruption .  This happens abruptly, The audio device 50X is removed and sometime connects back again. hope the setup is clear now.

-D

[Ken Spence]

So the path is this:

the DAW is connected to the internal audio card and then a USB cable to the drum pad controller.
no external hardware used as an audio interface.
if you want to record a vocal, how do you do this?

Superior Drummer 3 version: 3.3.5

Cheers Ken
SD 3.3.6 on Windows 10 | Cubase 11
And a new Apple air laptop OS 15.5

[drumjack52]

Stick_d wrote:

Jack ,

I use Mac book pro ,  2.9 GHZ i5, 16GB, 2 TB . The connection is direct between Mac and Roland 50X via USB 2.0 USB Type-A male to Type B male cable . No adaptors . The cable runs along the wall and intact, I mean – There is no way it is being disturbed by cat or me, No disruption .  This happens abruptly, The audio device 50X is removed and sometime connects back again. hope the setup is clear now.

-D

From what I can gather you’re on a 2012 MBP. Shouldn’t have had to dig that out. Something that isn’t clear is are you using the Roland as your audio interface as well as for it’s drum brain? Maybe you should get a real audio interface. How long is the USB cable? Are you losing power to the Roland? Did you install the appropriate drivers for the Roland? Are the settings correct on it? It’s not clear but it may not function as both an audio interface and drum trigger for SD3 at the same time. Have you checked on the Roland site if your module and computer are compatible (found that possibility on page 43 of the manual).

Once again your problem is NOT related to SD3.

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

[drumjack52]

Ken Spence wrote:

So the path is this:

the DAW is connected to the internal audio card and then a USB cable to the drum pad controller.
no external hardware used as an audio interface.
if you want to record a vocal, how do you do this?

Superior Drummer 3 version: 3.3.5

His Roland module can function as both a drum brain and an audio interface according to the Roland website. It’s unclear IF it can function as both at the same time.

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

[Ken Spence]

Wow

now that’s a new one on me. I am still curious about how he would record a vocal.

Superior Drummer 3 version: 3.3.5

Cheers Ken
SD 3.3.6 on Windows 10 | Cubase 11
And a new Apple air laptop OS 15.5

[drumjack52]

Ken Spence wrote:

Wow

now that’s a new one on me. I am still curious about how he would record a vocal.

Superior Drummer 3 version: 3.3.5

You can’t as there’s no inputs for external audio. The only XLR’s are for monitor outs. I think the audio they talk about is for recording the internal audio of the module.

Superior Drummer 3 version: 3.3.5
Operating system: macOS High Sierra (10.13)

Jack
aka musicman691 on other forums
Superior Drummer 3.4.0
Area 33 1.0.0
Death and Darkness 1.0.1
PT 2021.6
OSX 10.13.6
3.46 GHz hex core 2012 MacPro 48 gig ram

[Author]

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