SD3 not opening and massive error

Superior Drummer 3 Help
Viewing 12 replies - 1 through 12 (of 12 total)
  • Brad
    Participant

    High there, seems messy. Hope this is not a dumb question, not meant to be. After you uninstalled everything did you shutdown and restart you Mac?

    Also did you uninstall everything via Product Manager?


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    • This post was modified 4 years, 8 months ago by Brad.
    dgw4846
    Participant

    Brad – not a dumb question at all, I did multiple reboots throughout and still got the error.  I’m on my third attempt at reinstalling, no luck still same problem and error.  Any ideas? Other softwares installed seem to working fine, Logic Pro X gave me an initial error because it was trying load SD3 plug in.  But other than that it’s fine.


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)
    Brad
    Participant

    This is just a thought, perhaps try uninstalling SD3 (just the plugin) then in PM go to SD3 > Details and try downloading and installing the previous one 3.2.0 and see if that works.


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    1

    Thanked by: dgw4846
    dgw4846
    Participant

    Brad — I had the same idea, but when I tried to do this it wouldn’t allow me to install.  It pulled up a “custom install” window and when I clicked “standard install” the install button never was live so I couldn’t click it.  Weird, I’m hoping that’s an unrelated issue, but if you or others know how to work around that let me know.  I posted on the Apple support forum and they said it’s a software issue, perhaps it wasn’t a clean uninstall of the LoR SDX and that screwed something up.  I’m now combing through all the Apple systems files and manually deleting anything with SD in it.  Tedious but not sure what my other options are.  If you or others have ideas, I’m all ears!

    d


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)
    dgw4846
    Participant

    Okay, I got SD3 3.2.1 & basic sound library to reinstall and open without an error, so hopefully it’s clear sailing from here.  Looks like it wasn’t a clean uninstall of LoR SDX, that’s my sense from what the Apple support tech said anyway.   In case it helps anyone else who gets a similar error, below are the Apple system files I deleted manually, no idea which one was causing the problem:

    Superior Drummer 3.component

    Superior Drummer 3.aaxplugin

    Superior Drummer 3.vst

    com.toontrack.superior3.plist

    If I run into more problems I’ll let you know — thanks, Brad, for chiming in with ideas! Fingers crossed . . .


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)
    Olof Hermansson
    Moderator

    That crash log looks exactly like one that I can reproduce when loading a project that another user has sent. Your crash happened when your default project was being opened. Have you deleted it now or saved a different default project?

    Olof Hermansson - Toontrack
    Coder

    dgw4846
    Participant

    Olof — you seem to correct, thanks.  I’ve successfully reinstalled SD3 2.3.1 and all of the full libraries along with my SDXs  and it will open and looks fully operational now.  But when I try to open two projects I get the same error and it crashes.  I can slowly try and rebuild those project, sigh.  I can send the the most difficult project in case you or someone wants to poke around and see what the source of the error.  It’s 9MB, too big to attach apparently. But I’m way out of my depth.  If you see an easy fix, that’ll likely save me a few days.  Just let me know how to send it.

    It is puzzling: I thought SD3 auto loaded in an empty default project?  At least mine was and then I needed to select the project to work on.  So not sure why I couldn’t even open SD3 even if a project caused the error.  And I didn’t have both projects open, not even sure I had either one open, when the error happened.  Anyway, if there is something I should bear in mind so as not to have this issue again, please let me know.

     

    Thanks!

    d


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)
    Brad
    Participant

    If you put up to DropBox I can take look….. as long as it’s nothing proprietary.


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    • This post was modified 4 years, 8 months ago by Brad.
    dgw4846
    Participant

    Brad — here’s a link, have at it

    https://www.dropbox.com/s/i34yxqtn6w1c1cx/DGW%20Kits4.sd3p?dl=0

    It’s view only, the only option it gabe me, but hopefully it works.

    Brad
    Participant

    So I managed to get it to open to the basic drum kit, which was the Premier Kit(?) But your loops and grooves I haven’t been able to recover. I may play around with it for a bit more, just out of interest.


    Superior Drummer 3 version: 3.2.1
    Operating system: macOS Catalina (10.15)

    Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
    DAW: Studio One Pro (always up to date)
    DTX Express III (Extreme triggers), Nektar LX88
    OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
    Presonus Quantum, Faderport & Faderport 8
    Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
    2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

    • This post was modified 4 years, 8 months ago by Brad.
    dgw4846
    Participant

    Wow, how’d you get it to open?  Just curious if there’s something easy I could do to the file.

    Olof Hermansson
    Moderator

    Here’s a re-saved version of that project that you should be able to open.

    Olof Hermansson - Toontrack
    Coder

Viewing 12 replies - 1 through 12 (of 12 total)

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