SD3 Crashes/SUPERIOR DRUMMER 3 SSD DISK

[bridger]

When I select a SD3 kit to load into SD3 It loads about 40 mb and SD3 freezes/crashes. When I load and use Alaire, Avatar, Hit Factory that I transfered from SD2 I have no problem. SD3 sounds are on external SSD drive purchased from Toontrack. Alaire etc are stored internally.

The SSD external drive is 3.0 USB… PC USB port is 3.1… USB 3.0 and 3.1 are suppose to be compatible but thats the only thing I can see that could be causing a crash when loading sounds from the SSD.

I have the path set to the external drive and it is recognized by SD3.

Anyone have any suggestions?

Screen Shot attached.

Operating system: Windows 10

Topic

[Olof Hermansson]

Such crashes are usually caused by a corrupt sound library.

If you could run the following command in Command Prompt, it will calculate the checksums for all the SD3 library files:

for /r E:\SL-SuperiorDrummer3 %F in (*) do @certutil -hashfile "%F" MD5 | find /v "hashfile command completed successfully"

(Copy/paste that entire line to a Command Prompt window and press Enter.)

When it finishes, post the results here (as text or an attached text file), please.

Olof Hermansson - Toontrack
Coder

1

Thanked by: bridger

[bridger]

Thanks Olof. Is this what you are referring to?

Microsoft Windows [Version 10.0.18363.900]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\LoneH>for /r E:\SL-SuperiorDrummer3 %F in (*) do @certutil -hashfile “%F” MD5 | find /v “hashfile command completed successfully”
MD5 hash of E:\SL-SuperiorDrummer3\Aversion:
dfd56f3e8cc7ee0bc7839362705f927f
MD5 hash of E:\SL-SuperiorDrummer3\Configs:
3c6b481f832bdd14ded748eea4d698f5
MD5 hash of E:\SL-SuperiorDrummer3\EULA.html:
ccb6e6cfe049cba9b854e2b6f4652488
MD5 hash of E:\SL-SuperiorDrummer3\InstallerConfig:
c106404e07e1e776f0a216b43647f481
MD5 hash of E:\SL-SuperiorDrummer3\Name:
edf4cf06031c95935aa59daf66edae30
MD5 hash of E:\SL-SuperiorDrummer3\SDX-Doc.pdf:
4992c22fb6bfff34cc613ef4ccc29d41
MD5 hash of E:\SL-SuperiorDrummer3\SDX-Keys.pdf:
279f982691968b78821ce56d83ea43ab
MD5 hash of E:\SL-SuperiorDrummer3\instrumentgroups:
b873a6cf42e7cd6e764ffd42808afa29
MD5 hash of E:\SL-SuperiorDrummer3\kitconf:
607abdee2ff94731dfb193192fd57f32
MD5 hash of E:\SL-SuperiorDrummer3\micconf:
76cdd660c91870d5155e728f53e62615
MD5 hash of E:\SL-SuperiorDrummer3\padconf:
5907192ba9bede16cda82585633a6e75
MD5 hash of E:\SL-SuperiorDrummer3\uberconf:
16b1f5c6ac13bf3b0061b008fb91ca86
MD5 hash of E:\SL-SuperiorDrummer3\soundDB:
312f27dff854c5fe9adaffcb7a05794c
MD5 hash of E:\SL-SuperiorDrummer3\s3presetconf:
00f8ae848fd3138ad98ca50e21cf9051
MD5 hash of E:\SL-SuperiorDrummer3\StackPack:
719317e292b20e8584b9bd830cbad041
MD5 hash of E:\SL-SuperiorDrummer3\UpdateConfig:
73bca498ea85f1730b67a8deef9bf67a
CertUtil: -hashfile command FAILED: 0xc0000006 (NT: 0xc0000006 STATUS_IN_PAGE_ERROR)
CertUtil: The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
CertUtil: -hashfile command FAILED: 0xc0000006 (NT: 0xc0000006 STATUS_IN_PAGE_ERROR)
CertUtil: The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
CertUtil: -hashfile command FAILED: 0xc0000006 (NT: 0xc0000006 STATUS_IN_PAGE_ERROR)
CertUtil: The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

Operating system: Windows 10

[bridger]

Olof, the forum won’t let me post the results of the command prompt. Says it is marked as spam and a moderator will review my post.

Operating system: Windows 10

[bridger]

Olof, I posted the results of the command prompt but was flagged to be reviewed by a moderator for spam. Perhaps the post is available for you to look at.

Operating system: Windows 10

• This post was modified 5 years ago by bridger.

[bridger]

Olof,I’ll try to post again. 

CertUtil: -hashfile command FAILED: 0xc0000006 (NT: 0xc0000006 STATUS_IN_PAGE_ERROR)
CertUtil: The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

Operating system: Windows 10

[Olof Hermansson]

Thanks, yes, it looks like there are some serious problems with that disk. I think you should contact support about getting a replacement.

Olof Hermansson - Toontrack
Coder

[bridger]

Olof, this is a replacement disc so its not likely that I have received two bad drives. I just received it two days ago. My PC is new Dell Inspiron 12gb ram. A curious thing that happens is when I plug the disc into the second 3.1 USB port which should be F the drive still says E. I have a flash drive that is normally in F. I am trying to research issues that cause a I/O error but its not my forte.

Operating system: Windows 10

• This post was modified 5 years ago by bridger.

[bridger]

I tried some things to get the Drive to work and all failed. Checked for driver updates. Changed drive letter. On the new PC that I’m trying to get the drive to work , the folder color indicator is red. The rest, such as C etc are blue. I connected the drive to another PC that I have and the drive is red there as well. Maybe the update for the drive screwed it up. At this point I have no idea what to do. Been working on this issue for over two weeks.

Operating system: Windows 10

[Olof Hermansson]

I really think it’s most likely that you had the bad luck of getting a second faulty disk sent to you. Once you get a new one, I suggest you make a backup copy of the contents if you can.

Olof Hermansson - Toontrack
Coder

[Author]

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