Running Standalone EzKeys on Windows 10

[Mark.Bulleit]

Is it possible to run EzKeys standalone on a Windows machine that has Cubase installed? After installation I double-click the EZKeys-64 desktop icon and I get a Windows Installation popup that never completes.

Topic

[Scott]

Does the Toontrack Product Manager show it as installed? Have you rebooted the computer after installation? Does EZkeys work in Cubase?

Scott Sibley - Toontrack
Technical Advisor

[Mark.Bulleit]

Does the Toontrack Product Manager show it as installed?

Yes

Have you rebooted the computer after installation?

Yes, no change.

Does EZkeys work in Cubase?

Yes

[Scott]

What version of Cubase are you running? 64-bit? Do you have more than 1 ezkeys.dll on your computer. The 64-bit standalone and the 64-bit version that Cubase uses should be the exact same one unless you have multiple .dlls.

Scott Sibley - Toontrack
Technical Advisor

[Mark.Bulleit]

Cubase: 9.5 Pro 64 bit

I only have one ezkeys.dll file located in:

C:\Program Files\Steinberg\VstPlugins\EZkeys.dll

The exe is here:

C:\Program Files\Toontrack\EZkeys\EZkeys64.exe

Maybe exe can’t find it?

[Mark.Bulleit]

When I try to run the exe I briefly see a popup that reads something about “Windows configuring Steinberg USB Driver” then the installation window appears and nothing happens. But I am trying to run the standalone version.

[Scott]

BEST ANSWER

There have several reports of issues with the “Steinberg Yamaha USB” driver. Do you have anything like that installed? See if it helps to update it or to uninstall it.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Mark.Bulleit

[Mark.Bulleit]

Yes, I have a Yamaha MX88 and connect it to Cubase via USB so the driver is necessary at times.

Uninstalling this driver completely did resolve the issue with EZKeys standalone. Does this mean I need to uninstall the Steinberg Yamaha USB driver each time I want to use EZKeys standalone? I realize when I would need this driver I could still use EZKeys within Cubase but having to uninstall when not in Cubase is inconvenient.

Any known settings changes or fixes for this conflict?

Thanks.

[Mark.Bulleit]

Nevermind. Installing the latest version (V1.10.4) of the driver resolved the issue completely. Thanks for your help!

[Author]

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