Reset Authorization of my Toontrack Products

[Scott Vita]

Hello, My main PC died last week. That’s the bad...

Hello,

My main PC died last week. That’s the bad news. The good news is that I have a new Mac coming my way next week. I am also planning on retiring my laptop when the new Mac arrives. As such, I would like to reset the authorizations for all of my Toontrack products and make a fresh start. How do I go about this?

Thank you.

Hello,

My main PC died last week. That’s the bad news. The good news is that I have a new Mac coming my way next week. I am also planning on retiring my laptop when the new Mac arrives. As such, I would like to reset the authorizations for all of my Toontrack products and make a fresh start. How do I go about this?

Thank you.

Topic

[Stuey_D]

Hey there.  Could you please free up my authorizations or reset, remove any old machines but this one that I am on so that I may use the software that I have purchased?  That would be splendid.  By the way, this machine has been with me since I’ve had your products.

EZdrummer version: 3.0.6
Operating system: Windows 10

[Scott]

Stuey_D wrote:

Hey there.  Could you please free up my authorizations or reset, remove any old machines but this one that I am on so that I may use the software that I have purchased?  That would be splendid.  By the way, this machine has been with me since I’ve had your products.

EZdrummer version: 3.0.6
Operating system: Windows 10

I’ve removed all inactive authorizations. You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[Joseph Tomaszek.]

Hi. Can someone please clear my licenses so that i can install my Toontrack items again?

 

Thanks!

EZdrummer version: 3.0.6
Operating system: macOS Sonoma (14)

[John]

Hi Joseph,

your inactive authorisations have been cleared.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Bear-Faced Cow]

John,

The time has come for me to ask… are you able to clear out all authorizations designated to the computer marked as “Little Cow”? It would save me a lot of headache if possible.

jord

---

Jordan L. Chilcott

Web Site: https://jordanchilcottmusic.com/

[John]

Hi Jord,

‘Little Cow’ has been taken care of.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Bear-Faced Cow

[piano25]

Could you please reset my authorizations

Thank you!

[toussaint2001]

Hi Scott, Can you please clear up authorizations slots for my Ez drummer and all ..Thank you.

my mail

toussaint2001@yahoo.fr

[Scott]

toussaint2001 wrote:

Hi Scott, Can you please clear up authorizations slots for my Ez drummer and all ..Thank you.

my mail

toussaint2001@yahoo.fr

Hi. I’ve remove all inactive authorizations. You should be all set.

Scott Sibley - Toontrack
Technical Advisor

[toussaint2001]

Yessss!!! It’s ok Thank you

[aktnrod]

Hi Scott

 

Hi Scott, I bought new computer,  can you help me free authorizations, so I can register my new comp?

Operating system: macOS Sonoma (14)

[Scott]

aktnrod wrote:

Hi Scott

 

Hi Scott, I bought new computer,  can you help me free authorizations, so I can register my new comp?

Operating system: macOS Sonoma (14)

Hi,

You have no inactive authorizations for me to remove.

Please use the Toontrack Product Manager to remove a currently active authorization for your product(s) and then authorize your new computer.

Scott Sibley - Toontrack
Technical Advisor

[Jannetrumma]

Hello!

Can Toontrack help me with some authorization issues, please?

I would like everything to be reset to scratch, so to speak. As for now I´m receiving messages regarding all my Toontrack stuff saying:

“Authorization failed. The server said unknown error”

I also get the message:

“Standalone is not installed”

I used to save everything on an external ssd-drive (Lacie) and would like to do so further on as well. I´ve re-formatted it to “APFS”-format like it was before these problems occurred.
I’m on a MacBook Pro M2 Sequoia 15.1.1

Best regards, Janne Andersson

EZdrummer version: 3.0.6
Operating system: macOS Sequoia (15)

• This post was modified 6 months ago by Jannetrumma.

[Brad]

Jannetrumma wrote:

Hello!

Can Toontrack help me with some authorization issues, please?

I would like everything to be reset to scratch, so to speak. As for now I´m receiving messages regarding all my Toontrack stuff saying:

“Authorization failed. The server said unknown error”

I also get the message:

“Standalone is not installed”

I used to save everything on an external ssd-drive (Lacie) and would like to do so further on as well. I´ve re-formatted it to “APFS”-format like it was before these problems occurred.
I’m on a MacBook Pro M2 Sequoia 15.1.1

Best regards, Janne Andersson

EZdrummer version: 3.0.6
Operating system: macOS Sequoia (15)

• This post was modified 6 months ago by Jannetrumma.

Hi Janne,

A lot to unpack here, so let’s start with the install. The software itself, plugins etc, must be installed on your system drive.

The libraries however can be installed on external drives.

Is that what you have done?

 

EZdrummer version: 3.0.6
Operating system: macOS Sequoia (15)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[John]

Jannetrumma wrote:

Can Toontrack help me with some authorization issues, please? I would like everything to be reset to scratch, so to speak. As for now I´m receiving messages regarding all my Toontrack stuff saying: “Authorization failed. The server said unknown error”

Hi,

some servers were down during the weekend causing authorisation problems but it has been fixed now.

BR,
John

John Rammelt - Toontrack
Technical Advisor

1

Thanked by: Brad

[Author]

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