Remove Demos

EZkeys Help
Viewing 11 replies - 1 through 11 (of 11 total)
  • Scott Eshleman
    Participant

    can you not uninstall them via Product Manager?

    Johnbee1
    Participant

    can you not uninstall them via Product Manager?

    I don’t see anything to do that on the Product Manager

    LDG
    Participant

    why was this not answered by toontrack?

    Product manager doesnt have the uninstall. I will repost question as i want to do the same.

    mvsburg1964
    Participant

    Same here. I would like to know how to do that.

     

    Thanks

    John
    Moderator

    Hi,

    if you ‘Show Details’ in the Product Manager and download the installer again, there should be an uninstaller included. Either it will be accessible via the the newly downloaded products drop-down menu or you can open the downloaded installer package in the Finder/Explorer and there should be an Uninstaller there.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    mvsburg1964
    Participant

    Yes I know there is a uninstaller but it says :

    uninstaller needs an update it doesn’t work with this version of Mac OS

    I have Mac OS catalina 10.15.4

     

    Thanks

    John
    Moderator

    OK, if you need to uninstall it right away, it needs to be done manually.

    You installed the Demo before upgrading to Catalina, right?

     

    John Rammelt - Toontrack
    Technical Advisor

    mvsburg1964
    Participant

    No. I did the upgrade to Catalina months ago.

    I installed the demo Grand piano this week and after installation decided to buy the Studio Grand.

    Which works perfectly.

    But now I can’t remove the demo Grand piano.

     

    Thanks

    John
    Moderator

    OK,

    navigate to ‘{Mac HD}/Library/Application Support/EZkeys/’ and delete the ‘EZK-GRANDPIANO’ folder.

    BR,
    John

    John Rammelt - Toontrack
    Technical Advisor

    mvsburg1964
    Participant

    Thank you John.

    That solved the problem.

    Thanks

    1

    Thanked by: John
    sangmister
    Participant

    Hi all,

    I have a similar problem – but on Windows 10. I’ve downloaded the “small upright piano” demo but purchased the “upright piano” instead. The “small upright” doesn’t show in the product manager but it’s still in EZkeys – how can I uninstall it?

    Thanks and best regards,

    Bernd


    EZkeys version: 1.3.0
    Operating system: Windows 10
Viewing 11 replies - 1 through 11 (of 11 total)

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