Reinstallation of Superior Drummer 3 V 3.2.4 problem

[SkyeBleuStudiosSD3]

No packages appear in ‘custom install’ list when I run installation dmg V 3.2.4 ( both inside and outside of Product Manager)

Uninstalled V 3.2.5 previous to this problem to fix another issue. Audio would not route into protools aux inputs beyond 1/2 outputs(main SD3 stereo output). I could assign inputs in PT but audio would not pass from SD3 to ProTools.

So I was trying to install previous version (3.2.4) that I know worked properly before update. It is available for download in Product Manger, I downloaded it and attempted to install. There was nothing appearing in list to install.

Any help would be greatly appreciated !

Cheers!

MAC OS = 10.9.4

Protools HD Version = 11.2.1

Superior Drummer 3 version: 3.2.4
Operating system: OS X Mavericks (10.9)

Topic

[Olof Hermansson]

Run the uninstaller included in the 3.2.5 (or 3.2.8) download. If you get an error message, run it once more. Then install 3.2.4.

Olof Hermansson - Toontrack
Coder

[SkyeBleuStudiosSD3]

When I run uninstaller for 3.2.8 it says software not installed.

When I run uninstaller for 3.2.4 files to uninstall – files are not found

There is no uninstaller for 3.2.5 that I can find.

Superior Drummer 3 version: 3.2.4
Operating system: OS X Mavericks (10.9)

[Olof Hermansson]

In that case, first install 3.2.8, then uninstall it.

Olof Hermansson - Toontrack
Coder

[SkyeBleuStudiosSD3]

Cannot install that version because my OS is 10.9.4 – That version requires 10.10 and up.

Can you get the uninstaller for 3.2.5 somewhere?

Also my support guy from sweetwater suggested this–

Regarding the installation of SD3, please make sure any instance of SD3 is closed, then go into the locations below to delete the installed plug-ins files:Macintosh HD > Library > Application Support > Avid > Audio > Plug-Ins Macintosh HD > Library > Audio > Plug-ins > Components Macintosh HD > Library > Audio > Plug-ins > VSTThen delete the SD3 plist file from:/Users/Shared/Toontrack/Preferences/

 

This did not work either.

Hmmmmmm……….

Superior Drummer 3 version: 3.2.4
Operating system: OS X Mavericks (10.9)

[Olof Hermansson]

Oh sorry, I thought that installer only required 10.9. Okay, then you can do like this – create the following folder(s):

Macintosh HD > Library > Application Support > Toontrack > Superior Drummer 3

If that Superior Drummer 3 folder exists there, the 3.2.8 Uninstaller can be used.

Olof Hermansson - Toontrack
Coder

[Olof Hermansson]

In addition to using the Uninstaller, I think you need to run the following Terminal command (before or after), otherwise you still won’t be able to install the standalone:

sudo pkgutil --forget com.toontrack.superior3.app.pkg

Copy/paste that entire line to the Terminal (which is in Applications > Utilities) and hit Enter. It then prompts you for a password, so type it in (your computer password, which will be invisible) and hit Enter again.

Sorry for the troubles.

Olof Hermansson - Toontrack
Coder

1

Thanked by: SkyeBleuStudiosSD3

[SkyeBleuStudiosSD3]

Olof,

Ok. You and Sweetwater support guy came up with a similar fix. Here is what I put in Terminal:
sudo sh -c ‘pkgutil –forget com.toontrack.superior3.resources.pkg; pkgutil –forget com.toontrack.superior3.support.pkg; pkgutil –forget com.toontrack.superior3.vst.pkg; pkgutil –forget com.toontrack.superior3.au.pkg; pkgutil –forget com.toontrack.superior3.aax.pkg; pkgutil –forget com.toontrack.superior3.app.pkg’

It worked!!!
ReInstalled 3.2.4 and everything is now working as advertised.
I will proceed with further updates AFTER I update Mac OS
Thank you for your help.

Cheers!!!
J

[BlueMistral]

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