Folks,
I bought an EZX expansion kit for Logic that sounded great in isolation, but once I started trying to use it with our music I realised I’d made a big mistake. They just don’t fit with our stuff at all.
I contacted customer support directly but they are completely disinterested in allowing me to swap it for something that would suit the music we make. I am bitterly disappointed with this, not only because I’ve totally wasted a chunk of money, but this essentially means Toontrack drums are not going to be feasible for me, which after spending a load of time getting to know the UI and some money buying EZ Drummer initially is really frustrating. I can’t possibly risk buying another kit, even if I wasn’t so frustrated at the lack of help on swapping this one out. I could just be throwing away another chunk of wedge on other unsuitable sounds. It’s absolutely no skin off your teeth to swap it. I can delete the existing licence and you can monitor that in the installer so you’re not losing out. In fact you’re losing out by *not* helping me out here.
There is a staggering lack of sympathy and understand that people will want to try sounds first before committing to buying them. You can trial EZDrummer itself, so why not add-on kits?
And why not be more helpful to someone who has made a mistake? Am not trying to rip you off here, the offhand way in which I was treated is incredibly poor and disappointing.
