RE UPDATING

[CHRIS HUME]

Stll no luck updating to 1.16 now ive downlaoded the 1.20 update and unzipped it, when I install i get the message
“error 1305. error reading from file c:windowsinstaller748aca.msi verify that the file exists and you can access it”-
when I look there the file does not exist. Please help me get my update in stalled, as a long loyal ez drummer user I beleive I deserve the latest upgrade!!
using pc ableton live 8

Topic

[Scott]

I would recommend uninstalling EZdrummer and installing from either the downloadable version from your Toontrack account or from your original disc. Then try the update.

Scott Sibley - Toontrack
Technical Advisor

[hakham]

hi i’ve got a similar problem
the problem is that i get same response if i try to uninstall or repair
noticed when i tried to update to 1.16 and have been trying for about a month or so
have looked though the registry but cant find anything there
the installer either looks for the msi package at “1” – no path just “1”, or if i take the msi from the cd i get the above response
can it be somehing with MS installer?
best regards

[Scott]

Make sure you have the most up-to-date Windows Installer.

Version 4.5, available here (please check carefully that you download the correct package):

http://www.microsoft.com/downloads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Then uninstall EZdrummer and reinstall from the download version available from your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor

[hakham]

downloaded ver 4.5 yesterday and installed (swedish version for my swedish XP) and rebooted
still did not help i’m afraid
same result as before
 

[Rogue]

well, this is not for the fainthearted but here is what Microsoft recommends to troubleshoot Windows Installer Service issues:
http://support.microsoft.com/kb/315346

… this may avoid you having to reinstall your OS from scratch, but ultimately this might not be such a bad thing to do.

On a sidenote, we know very little about your system, I know you are running Windows XP, but as to what service pack I would have to ask my crystal ball (I am very old school with divination, although I like tarot as well).

Rogue Marechal - Toontrack
Configuration Manager

[hakham]

fainthearted i’m not
i just dont want to reinstall my OS just right now
but it might be the best option after all
i was thinking of doing it during christmas but…
 

[Santuzzo]

Were you able t solve this issue?
If yes, what did the trick?

I have the same problme with installing the Cocktail EZX update, and I am not willing to re-install my OS just because of this, so any other solution would be great!

Lars

Win7 home prem 64bit i7 CPU 920 @ 2.67 6GB RAM Cubase 7, 64bit http://www.larsbauer.com/

[Author]

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