Program Crashes

[jonhenri]

I’m using EZ Drummer 2 on a Macbook Pro 10.6 and when I go to the Drums tab and select a drum, for example, select a different snare drum the program closes and I have to reopen it losing my unsaved work. The biggest problem is I can’t select a different drum sound.

Topic

[John]

Hi,

which version number is displayed in the plugin interface (lower right corner)?
Are you using the standalone or is this in a host like GarageBand?

John Rammelt - Toontrack
Technical Advisor

[jonhenri]

Hi
It’s 2.0.1 and it’s the standalone 64bit

[Scott]

Please try updating to the latest version 2.1.1.

Scott Sibley - Toontrack
Technical Advisor

[jonhenri]

How do I do that?

[Scott]

Download and install the latest update from the Updates tab under your EZD2 product in your Toontrack account.

Scott Sibley - Toontrack
Technical Advisor

[jonhenri]

Installation failed see: http://screencast.com/t/GBI29agVA

[Scott]

Is that the EZD2 update?

Scott Sibley - Toontrack
Technical Advisor

[jonhenri]

Here are the sequences I followed:

http://screencast.com/t/bqUQdOd78GR

http://screencast.com/t/WbTKcD2taA2

http://screencast.com/t/syIEs8wnq

http://screencast.com/t/t3IIHqpLzxMb

[Scott]

No. You need to select your EZD2 product and download and install that update. Your pics show you are downloading the EZD1 update.

Scott Sibley - Toontrack
Technical Advisor

[jonhenri]

I don’t understand. Could you please provide detail instructions. I don’t know what you mean by select your EZD2 product. I’ve been going to Menu upper/right then selecting Check for Updates. There are three listed as illustrated in
http://screencast.com/t/bqUQdOd78GR

[Scott]

Go to the EZD2 Upgrade product shown in your second pic above. Download and install the update from the Updates tab.

There are 3 products shown in your second pic. EZdrummer (EZD1), EZD2 Upgrade (this is the one you want to go to), and the Pop/Rock EZX expansion.

Scott Sibley - Toontrack
Technical Advisor

[jonhenri]

thanks Scott. I just have one question. Why is the interface so small. It’s so tiny on my 17in Macbook Pro.

[Scott]

The plugin size has to do with the screen resolution. The higher the resolution, the smaller the plugin will look.

Scott Sibley - Toontrack
Technical Advisor

[jonhenri]

It looks like the size is set to 800 by 600 which is absolute by now.

[Author]

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