Product Manger does not install on my Mac using Mojave 10.14.2

[ferg0]

I have had to wipe my hard drive due to a software issue and now Product manager does not load on my computer, how can I re install my products?

Topic

[Olof Hermansson]

What happens when you try to install Product Manager?

Olof Hermansson - Toontrack
Coder

[ferg0]

Hi I get an error message that says

Error path initialization failed

[Olof Hermansson]

Please open Applications > Utilities > Terminal and copy/paste the below commands (all at once) to that window:

ls -leOd ~/Downloads
mkdir ~/Downloads
ls -leOd ~/Library ~/Library/Application\ Support ~/Library/Application\ Support/Toontrack
ls -leO ~/Library/Application\ Support/Toontrack/Product\ Manager
tail ~/Library/Application\ Support/Toontrack/Product\ Manager/Errlog.txt
echo

Then select all text in the window (cmd-A), copy it and paste it in your reply. This should show what is causing the path initialization error.

Olof Hermansson - Toontrack
Coder

[ferg0]

<p class=”p1″>Last login: Mon Dec 17 20:34:49 on console</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ </p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ </p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ ls -leOd ~/Downloads</p>
<p class=”p1″>drwx——+ 9 davidferguson  staff  – 288 17 Dec 19:42 /Users/davidferguson/Downloads</p>
<p class=”p1″> 0: group:everyone deny delete</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ mkdir ~/Downloads</p>
<p class=”p1″>mkdir: /Users/davidferguson/Downloads: File exists</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ ls -leOd ~/Library ~/Library/Application\ Support ~/Library/Application\ Support/Toontrack</p>
<p class=”p1″>drwx——@ 59 davidferguson  staff  hidden 1888 17 Dec 13:50 /Users/davidferguson/Library</p>
<p class=”p1″> 0: group:everyone deny delete</p>
<p class=”p1″>drwx——+ 25 davidferguson  staff  –       800 17 Dec 13:50 /Users/davidferguson/Library/Application Support</p>
<p class=”p1″> 0: group:everyone deny delete</p>
<p class=”p1″>drwxr-xr-x   3 davidferguson  staff  –        96 17 Dec 12:56 /Users/davidferguson/Library/Application Support/Toontrack</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ ls -leO ~/Library/Application\ Support/Toontrack/Product\ Manager</p>
<p class=”p1″>total 0</p>
<p class=”p1″>-rw-r–r–  1 davidferguson  staff  – 0 17 Dec 12:56 Errlog.txt</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ tail ~/Library/Application\ Support/Toontrack/Product\ Manager/Errlog.txt</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ echo</p>

[Olof Hermansson]

Hm, that didn’t reveal any issues. Please do the same with these commands (in a new Terminal window):

ls -leOd ~/Downloads/Toontrack
mkdir ~/Downloads/Toontrack
defaults write com.toontrack.productmanager DownloadLocation /Users/davidferguson/Downloads/Toontrack
echo

Olof Hermansson - Toontrack
Coder

[ferg0]

DF-laptop-3:~ DavidFerguson$ ls -leOd ~/Downloads/Toontrack
ls: /Users/DavidFerguson/Downloads/Toontrack: No such file or directory
DF-laptop-3:~ DavidFerguson$ mkdir ~/Downloads/Toontrack
DF-laptop-3:~ DavidFerguson$ defaults write com.toontrack.productmanager DownloadLocation /Users/davidferguson/Downloads/Toontrack
DF-laptop-3:~ DavidFerguson$ echols -leOd ~/Downloads/Toontrack
-bash: echols: command not found
DF-laptop-3:~ DavidFerguson$ mkdir ~/Downloads/Toontrack
mkdir: /Users/DavidFerguson/Downloads/Toontrack: File exists
DF-laptop-3:~ DavidFerguson$ defaults write com.toontrack.productmanager DownloadLocation /Users/davidferguson/Downloads/Toontrack
DF-laptop-3:~ DavidFerguson$ echo

[ferg0]

Sorry wrong computer

 
<p class=”p1″>Last login: Tue Dec 18 07:39:10 on console</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ ls -leOd ~/Downloads/Toontrack</p>
<p class=”p1″>ls: /Users/davidferguson/Downloads/Toontrack: No such file or directory</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ mkdir ~/Downloads/Toontrack</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ defaults write com.toontrack.productmanager DownloadLocation /Users/davidferguson/Downloads/Toontrack</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ echols -leOd ~/Downloads/Toontrack</p>
<p class=”p1″>-bash: echols: command not found</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ mkdir ~/Downloads/Toontrack</p>
<p class=”p1″>mkdir: /Users/davidferguson/Downloads/Toontrack: File exists</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ defaults write com.toontrack.productmanager DownloadLocation /Users/davidferguson/Downloads/Toontrack</p>
<p class=”p1″>DF-Laptop-4:~ davidferguson$ echo</p>

[Olof Hermansson]

Okay, try to start it again, it may work now.

Olof Hermansson - Toontrack
Coder

[ferg0]

Success thanks Olaf, all products now installed

[Olof Hermansson]

Good! It’s strange though that you got that error. Could you please check what this Terminal command says? Press Enter after pasting it.

osascript -e 'POSIX path of (path to downloads folder)'

Olof Hermansson - Toontrack
Coder

[Author]

Replies