Product Manger didn’t show all installed instruments correctly

Product Manager
Viewing 9 replies - 1 through 9 (of 9 total)
  • Scott Eshleman
    Participant

    I very recently moved all of my EZ libraries (EZKeys, EZBass & EZDrummer2) to an external drive.
    EZDrummer2 & EZBass were recognized by the Product Manager simply by browsing to the new library location within the product itself when prompted. (I had to move them first & delete them from the old location.)

    Following the same procedure within EZKeys did not seem to affect the same response.
    My solution was to download and install one of my previously installed EZKeys libraries
    (even though I had already installed & moved it to the new location).

    This effectively seemed to affect the change for ALL of my other EZKeys library expansions & MIDI expansions.

    _______________________________________________________________________________________
    MAC OS Sierra / MBP '12 Retina Quad i7 2.7 Ghz, 16GB RAM, 750 SSD (internal), 2TB SSD (external),
    SuperiorDrummer3 & SD2.4 w/11+ SDX (on external SSDs) EZD, EZD2 w/32+ EZX
    EZKeys: Grand, Upright, Electrics, EZMix2: presets! Beatstation
    ProTools 2018, Harrison Mixbus32C v4 & v5, Logic Pro X, Studio One Pro, Cubase

    1

    Thanked by: der_Gogo
    der_Gogo
    Participant

    Unfortunately your first idea doesn’t help. I relocated the SoundLibrary of EZBass. Then I was asked within the programm to browse to the new library location as expected. Unfortunately, even after a restart, the Program Manager still cannot find the SoundLibrary and continues to show it as not installed.

    I will stay on it.

    Olof
    Moderator

    If you mean EZkeys, there’s a bug in version 1.3.2 that it doesn’t correctly save the new sound path when you browse for it. One workaround is to install an earlier version of the EZkeys software and use it to relocate the libraries.

    Another way is to clear the sound path from the registry so that the next library installation lets you set the path. This Command Prompt command clears the path:

    reg delete HKLM\SOFTWARE\WOW6432Node\Toontrack\EZkeys /v SoundPath /f

    Olof Hermansson - Toontrack
    Coder

    der_Gogo
    Participant

    Main issue is that the Program Manager is not able to locate the sound libraries from EZBass, EZDrums and EZKeys on my Laptop even that they are there and my VSTs are working properly in my DAW.

    I assume the reason is that they are not located in the original directory and/or when the Program Manager has been installed after all of the Toontrack instruments.

    No idea why he can’t have a look into the Registry in order to find the correct path.


    Operating system: Windows 7
    Olof
    Moderator

    What DAW are you using? Can the standalones find the sound libraries?

    Olof Hermansson - Toontrack
    Coder

    der_Gogo
    Participant

    I’m using Cakewalk by Bandlab. No, the standalones are interestingly not able to find the sound libraries.

    Olof
    Moderator

    Cakewalk could be using its own part of the registry so that setting the paths there only helps in Cakewalk. Try locating the sounds in the EZbass and EZD2 standalones and see if PM sees them too after that. For EZkeys, see what I wrote earlier.

    Olof Hermansson - Toontrack
    Coder

    1

    Thanked by: der_Gogo
    der_Gogo
    Participant

    Things getting worse 😉 Even when I browse to the right directory EZBass standalone reports that it couldn’t find any sound library even they are there. Additionally EZBass is now crashing when opened in my DAW.

    So I decided to reinstall it. Is it recommend to uninstall first?

    Olof
    Moderator

    To reinstall EZbass on Windows, yes, you should uninstall it first – remove both EZbass and any EZbass update in “Add/Remove Programs” (to which Product Manager has a link in Details > Installation Info).

    As for Cakewalk, there is a known crash happening with the EZbass (1.1.0-1.1.2) VST3 for some users. Using the VST2 is one solution to that. You can make VST2s available in Cakewalk preferences.

    Olof Hermansson - Toontrack
    Coder

Viewing 9 replies - 1 through 9 (of 9 total)

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