Product Manager won't load

[vaughnwedlake]

When I click “Install” a box pops up that says ERROR – path initialization failed. I bought it through sweetwater

 

Topic

[vaughnwedlake]

Ok so it actually installed but thats when the error pops up. it wont go further. and it wont let me authorize because i dont have the computer id

[Olof Hermansson]

On Mac or Windows?

Olof Hermansson - Toontrack
Coder

[vaughnwedlake]

i am on a mac

[Olof Hermansson]

Okay. Either the default download location can’t be accessed or some folders can’t be created within ~/Library/Application Support. To check what is wrong, please open Applications > Utilities > Terminal, then copy/paste the following lines there, all at once:

ls -leOd ~/Library/Application\ Support
ls -leOd ~/Library/Application\ Support/Toontrack
ls -aleO ~/Library/Application\ Support/Toontrack/Product\ Manager
ls -leOd ~/Downloads ~/Downloads/Toontrack
echo

Then select all text in the Terminal window (cmd-A), copy it (cmd-C) and paste it in your reply.

Olof Hermansson - Toontrack
Coder

[vaughnwedlake]

Last login: Sat Sep 22 08:10:50 on console
Vaughns-iMac:~ vaughnwedlake$ ^Mls -leOd ~/Library/Application\ Support
ls: command not found
Vaughns-iMac:~ vaughnwedlake$ ls -leOd ~/Library/Application\ Support/Toontrack
drwxr-xr-x  3 vaughnwedlake  staff  – 102 Sep 15 21:10 /Users/vaughnwedlake/Library/Application Support/Toontrack
Vaughns-iMac:~ vaughnwedlake$ ls -aleO ~/Library/Application\ Support/Toontrack/Product\ Manager
total 0
drwxr-xr-x  3 vaughnwedlake  staff  – 102 Sep 15 21:10 .
drwxr-xr-x  3 vaughnwedlake  staff  – 102 Sep 15 21:10 ..
-rw-r–r–  1 vaughnwedlake  staff  –   0 Sep 15 21:10 Errlog.txt
Vaughns-iMac:~ vaughnwedlake$ ls -leOd ~/Downloads ~/Downloads/Toontrack
ls: /Users/vaughnwedlake/Downloads/Toontrack: No such file or directory
drwx——+ 51 vaughnwedlake  staff  – 1734 Sep 16 21:29 /Users/vaughnwedlake/Downloads
 0: group:everyone deny delete
Vaughns-iMac:~ vaughnwedlake$ echo

[Olof Hermansson]

It seems that the Product Manager was not able to create a Toontrack folder in Downloads. However, the permissions seem to be okay there. Please try to create the folder manually, that is, “Mac HD > Users > vaughnwedlake > Downloads > Toontrack”. Then see if you can start Product Manager.

Olof Hermansson - Toontrack
Coder

[Author]

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