Product Manager Update Time-Out Loop

[MasterfulMoose]

I purchased a MacBook Pro a couple weeks ago and have been in the process of moving all my recording software from my PC to the new Mac. Everything has mostly been going okay, until trying to re-download and install my Superior Drummer 3 samples and extension. I got the Product Manager installed and SD3 initially installed. The first Core sound library downloaded just fine, but the second timed out. I thought it was my internet, tried some things, and no, Toontrack was down. Since then, roughly 3 hours ago, the Product Manager is stuck at:

“UPDATE PRODUCT MANAGER

Update check failed. The connection timed out.”

I have uninstalled and reinstalled. I have restarted my MacBook. I’ve used 2 different wifi connections. All my other plug-ins and sample libraries are downloading just fine.

 

What gives? >.>

Operating system: macOS Tahoe (26)

Topic

[Jack Daly]

I  am currently experiencing the same issue. Is Toontrack’s update server down?

Operating system: Windows 11

[MasterfulMoose]

That’s my assumption. It’s intensely frustrating, especially with how large these download files are and how long it’s still going to take when it finally is fixed and working again.

 

EDIT: Just saw your response on another thread, it is in fact working now.

Operating system: macOS Tahoe (26)

• This post was modified 3 months, 4 weeks ago by MasterfulMoose.

1

Thanked by: Jack Daly

[Geir Øyvind Einarsen]

Late October 2026: I got the very same problem with downloads through the Product Manager. Every single download stalls, and then eventually times out. Yeah…that very pain in the f….. ass occurs going through this. A bloody nightmare….

Operating system: macOS Tahoe (26)

[John]

Geir Øyvind Einarsen wrote:

Late October 2026: I got the very same problem with downloads through the Product Manager. Every single download stalls, and then eventually times out. Yeah…that very pain in the f….. ass occurs going through this. A bloody nightmare….

Operating system: macOS Tahoe (26)

Please contact Toontrack Support directly via the ‘Contact Support’ button found at the bottom of every FAQ page.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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