Product Manager is unusable: “Update check failed. The Connection timed out.”

[LGuapo]

Upon opening Product Manager (the most up-to-date version from toontrack.com), the app immediately attempts to update, which fails with the message:

Update check failed.

The Connection timed out.

The only options presented are “Retry”, which results in the same failed behavior, or “Quit” which exits the app entirely.

Operating system: macOS Tahoe (26)

Topic

[jmaxe]

I am having the exact same issue right now.

So frustrating because I purchased some new products from them and now cannot complete the installation to record tonight.

 

Operating system: macOS Tahoe (26)

[soundsgood]

Same.

[finbar]

Same

Operating system: macOS Tahoe (26)

[Gabriel]

Same problem, do better toontrack!

Operating system: macOS Tahoe (26)

[IsaacTD]

Same problem here. Frustrating for sure.

Operating system: macOS Tahoe (26)

[devonnutty]

Same.  MacOS Tahoe 26.6.2

[Masaya Fujita]

Same problem.

Operating system: Windows 11

[LGuapo]

Seems to working again. Hope it stays up.

[IsaacTD]

Yes, working for me as well. Thanks Toontrack for a same-day fix!

Operating system: macOS Tahoe (26)

[fferregard]

Hasn’t this error been fixed yet? @granny 1

• This post was modified 2 weeks, 6 days ago by fferregard.

[John]

Hi fferregard,

are you having connection problems now?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[jassicanikiss]

Yes, working for me as well. Thanks Toontrack for a same-day fix!

[shanman.g]

Hi there,

I’m getting the error, ‘Sorry, Your product list could not be fetched. The Connection Timed Out’

Running Mac Os Golden Gate 27.0 on an M4 Max Macbook Pro

Kindly help Toontrack Music

[Author]

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