Product Manager is unusable: “Update check failed. The Connection timed out.”

[LGuapo]

Upon opening Product Manager (the most up-to-date version from toontrack.com), the app immediately attempts to update, which fails with the message:

Update check failed.

The Connection timed out.

The only options presented are “Retry”, which results in the same failed behavior, or “Quit” which exits the app entirely.

Operating system: macOS Tahoe (26)

Topic

[jmaxe]

I am having the exact same issue right now.

So frustrating because I purchased some new products from them and now cannot complete the installation to record tonight.

 

Operating system: macOS Tahoe (26)

[soundsgood]

Same.

[finbar]

Same

Operating system: macOS Tahoe (26)

[Gabriel]

Same problem, do better toontrack!

Operating system: macOS Tahoe (26)

[IsaacTD]

Same problem here. Frustrating for sure.

Operating system: macOS Tahoe (26)

[devonnutty]

Same.  MacOS Tahoe 26.6.2

[Masaya Fujita]

Same problem.

Operating system: Windows 11

[LGuapo]

Seems to working again. Hope it stays up.

[IsaacTD]

Yes, working for me as well. Thanks Toontrack for a same-day fix!

Operating system: macOS Tahoe (26)

[fferregard]

Hasn’t this error been fixed yet?

[John]

Hi fferregard,

are you having connection problems now?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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