Product manager doesn’t reflect the actual status

[mitorna]

I was fairly certain I’d installed a whole host of Toontrack products, but after updating to Sequoia, Toontrack Product Manager says that out of 156 purchased products, only 25 have been installed, whilst 131 have not.
I was absolutely certain I’d installed all the MIDI packs for EZKeys, but according to Product Manager, it seems they were never installed.
EZ Bass, EZKeys and EZDrummer also appear to be unactivated, even though I was certain I had already activated them.
How on earth did all this happen?

Operating system: macOS Sequoia (15)

Topic

[John]

Hi,

are you 100% positive that you are referring to the Product Manager Application and not the web interface (My Account)?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[mitorna]

Hello John,

Thanks for your reply. Yes, I’m referring to the Product Manager Application. But in the meantime, I succeeded solving the issue. For unexpected reasons, the disk where all my installs reside was not loaded at startup. Thus, thanks to Disk Utility I was able to reconstruct the relevant indexes, thus after a restart the Product Manager Application found everything that was previously installed and told me what has to be still installed.

BR

Michele (Michael)

• This post was modified 5 months, 2 weeks ago by mitorna.

1

Thanked by: John

[Author]

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