Pro Tools MP9 states EZD is not authorised to run

[kirkmeister]

Dear everyone, well everyone who reads this…
I have EZdrummer2 installed with a few different products, each of which work fine when I open EZD2 directly. However when I try to open EZD2 as a plug in on Pro Tools MP9, I get a window telling me that EZD2 is not authorised, and it shows a different computer identity code to any which are showing against my account with ToonTrack.
I have downloaded and installed all updates including Toontrack Solo, but get the same issue each time.
Admittedly it’s been a while since I fired up ProTools and it used to work fine but there have been no changes of note to my system, so can’t see why the code would have changed or it works as a stand alone product but not as a plug in.
Any ideas? I’m using Windows 8.1.
Many thanks!

Topic

[John]

Hi,

can you please start with posting a screen shot of the unauthorized screen?

John Rammelt - Toontrack
Technical Advisor

[kirkmeister]

Hello John, Thanks for the reply. Before I post a screenshot, do you need to see the computer id codes or can I block them / send them to ToonTrack less publicly?

[kirkmeister]

screen shot attached

[Scott]

The interface in your screen pic is of EZdrummer 1 and not EZdrummer 2. My guess is that your Pro Tools is still picking up a path to EZdrummer 1 and not EZdrummer 2. Have you installed the 32-bit EZdrummer 2? When you say you can ‘open EZD2 directly’, I’m guessing you are able to open the 64-bit EZdrummer 2 which has a different install location than the 32-bit version. Your version of Pro Tools is 32-bit. Try running the 32-bit EZdrummer 2 installer and it should overwrite the EZdrummer 1 version.

Scott Sibley - Toontrack
Technical Advisor

[Author]

Replies