POP/ROCK EZX still “Unauthorized” in my account

[Spawn-X]

Hi,

Not sure to be in the right place.

I upgraded my EZD to EZD2 without any problems. But in my TT account, Pop/Rock EZX still in Unauthorized mode. I’m not sure it’s correctly installed on my computer, because while I run EZD2, in the browser, I can see EZdrummer 1 Pop/Rock. I think I must see EZdrummer 2 Pop/Rock. Am I right?
If I try to click on “Unauthorized” buton in my account, authorisation process is always wrong and ask me to contact support.
Can anybody tell me more about it?
Thank you.

Sorry for my bad english... I'm just a froguitarist...

Topic

[Erik Phersson]

No need to authorize it again since you already had it authorized in EZdrummer 1. So, if you can load Pop/Rock then you are good to go. In the Browser, the MIDI from your original EZdrummer will show up as EZdrummer 1 Pop/Rock so that’s as it should be.

Erik Phersson - Toontrack
Head Of Development

[Steven O’Laughlin]

I’m having a similar problem. My Pop/Rock EZX showed “Unauthorized Contact Support” and then I copied the Computer ID from EZDrummer 2 and it authorized. HOWEVER, I still do not see it in the Browser under EZX Libraries but it does show up under EZDrummer Libraries.. Same for Modern Vintage and Percussion.

Any ideas?

[Scott]

@keysdrummer said:

I’m having a similar problem. My Pop/Rock EZX showed “Unauthorized Contact Support” and then I copied the Computer ID from EZDrummer 2 and it authorized. HOWEVER, I still do not see it in the Browser under EZX Libraries but it does show up under EZDrummer Libraries.. Same for Modern Vintage and Percussion.

Any ideas?

Are you talking about the MIDI in the MIDI browser? If so, they are in the correct place.

Scott Sibley - Toontrack
Technical Advisor

[Steven O’Laughlin]

@Scott said:

@keysdrummer said:

I’m having a similar problem. My Pop/Rock EZX showed “Unauthorized Contact Support” and then I copied the Computer ID from EZDrummer 2 and it authorized. HOWEVER, I still do not see it in the Browser under EZX Libraries but it does show up under EZDrummer Libraries.. Same for Modern Vintage and Percussion.

Any ideas?

Are you talking about the MIDI in the MIDI browser? If so, they are in the correct place.

Thanks for the quick reply !

If I select “Browser” from the top of the screen (in between Drums and Search) I see what I wrote above.
If I go to the right (the orange box that says Basic) I do see it in there. I was just wondering why the EZX Cocktail and EZX Jazz show up under Browser EZX Libraries (the bottom group) but Rock/Pop EZX does not?

[Scott]

The Pop/Rock EZX was originally the kit from EZD 1 and not an EZX.

I think Toontrack just wanted to keep it organized that way.

Scott Sibley - Toontrack
Technical Advisor

[Steven O’Laughlin]

@Scott said:

The Pop/Rock EZX was originally the kit from EZD 1 and not an EZX.

I think Toontrack just wanted to keep it organized that way.

Ahh that explains it!

Thank you for clearing this up!

Happy drumming

[Author]

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