PC had to have hard drive re-formatted

[Brian Mattson]

I have a ton of Toontrack products registered to a different pc. Actually it is the same pc, but has been re-formatted since the drive was infected by maleware. I now have a new computer id, and the site will not let me authorize it. I have two pc’s authorized, but they no longer exist.

Is there a phone number of a person that can help get my products up and running again?

Topic

[Michael]

Hi

We are sorry for the inconvenience but Toontrack does not offer phone support.
Toontrack allows 2 active authorizations at one time with 4 total authorizations.  This means that you can have 2 computers authorized to use your Toontrack product concurrently (however not in use at the same time).  If you decide that you want to change the computers that are actively authorized you can simply remove their authorization in your Toontrack account and add another one. This is done by clicking My Account > My products > Select the product > then click the “X” at the top of the authorization that you want to remove.

For example if you have 2 computers actively authorized to use your software and you would like to add a 3rd one, you would remove one of the currently active authorizations from your Toontrack.com account and then add an additional active authorization.  In this example your active authorizations would be 2 of 2 and your Total authorizations would be 3 of 4.

While Toontrack can never add active authorizations to your account we can reset your total authorizations if you end up needing more than 4.  

Michael Sanfilipp - Toontrack
Technical Marketing Coordinator

[Author]

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