One or more required files are missing / Installer.app needs to be updated

[stpete111]

macOS 10.15.7 (Catalina)

I opened Product Manager today and was informed there’s an update for Rock Solid EZX.  When. I ran through the update process, during the installation, I got the error message “One or more required files are missing – the format of this EZX is not compatible with this update.  Please reinstall the full product before applying this update.”

So I downloaded the full installer via Product Manager, but when I open the installer dmg, the installer.app icon is crossed out.  If I try to click on it, it tells me “Installer.app needs to be updated.”

Please advise.

Thanks.

 

EZdrummer version: 2.2.1
Operating system: macOS Catalina (10.15)

Topic

[Brad]

stpete111 wrote:

macOS 10.15.7 (Catalina)

I opened Product Manager today and was informed there’s an update for Rock Solid EZX.  When. I ran through the update process, during the installation, I got the error message “One or more required files are missing – the format of this EZX is not compatible with this update.  Please reinstall the full product before applying this update.”

So I downloaded the full installer via Product Manager, but when I open the installer dmg, the installer.app icon is crossed out.  If I try to click on it, it tells me “Installer.app needs to be updated.”

Please advise.

Thanks.

 

EZdrummer version: 2.2.1
Operating system: macOS Catalina (10.15)

Try running the installer from Product Manager instead of clicking on the .dmg disk image.

EZdrummer version: 2.2.1
Operating system: macOS Big Sur (11)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
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Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[stpete111]

Brad wrote:

stpete111 wrote:

macOS 10.15.7 (Catalina)

I opened Product Manager today and was informed there’s an update for Rock Solid EZX.  When. I ran through the update process, during the installation, I got the error message “One or more required files are missing – the format of this EZX is not compatible with this update.  Please reinstall the full product before applying this update.”

So I downloaded the full installer via Product Manager, but when I open the installer dmg, the installer.app icon is crossed out.  If I try to click on it, it tells me “Installer.app needs to be updated.”

Please advise.

Thanks.

 

EZdrummer version: 2.2.1
Operating system: macOS Catalina (10.15)

Try running the installer from Product Manager instead of clicking on the .dmg disk image.

EZdrummer version: 2.2.1
Operating system: macOS Big Sur (11)

Thanks, but if I try to do it from within PM, nothing happens.

[Olof Hermansson]

stpete111 wrote:

Thanks, but if I try to do it from within PM, nothing happens.

Click Show Details, open the small menu to the right of the full installer, select Install from the menu. Is that what you’ve done and nothing happens?

Olof Hermansson - Toontrack
Coder

[stpete111]

Olof Hermansson wrote:

stpete111 wrote:

Thanks, but if I try to do it from within PM, nothing happens.

Click Show Details, open the small menu to the right of the full installer, select Install from the menu. Is that what you’ve done and nothing happens?

Yes, however, after I reboot, it’s working now.  Thanks!

[Author]

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