Not Happy

[ghoti]

For the past four hours I have been trying to install EZdrummer but am having trouble. My problem is probably a simple one that could be answered briefly but I’m unable to find anyone to ask. The forum instructions explicitly say that I am only to post support questions on the forum marked “support.” After an hour of searching, still cannot find a forum marked support. I can find 13 forums, none of them called support and all of them warning me not to post support questions. I looked for an email address where I can contact support but I can’t find one. I looked for a phone number where I can contact support but I can’t find one.

I have one simple question that I need answered. I hope that Toontracks understands my frustration. I’d love a response, preferably with a URL that will link me to a forum where I can actually ask a question or an email address where I can email support.

Topic

[John]

Hi,

please log out and log in again. You should now have access to the registered users section.

Best Regards,
John

John Rammelt - Toontrack
Technical Advisor

[musicfactory]

A contact phone number doesn’t seem like too much to ask for. It would surely increase sales too?

Thanks!

[musicfactory]

Bump

[Scott]

Please ask your question either here on the support forum or the FAQ section and contact support directly:

http://www.toontrack.com/faq/

Toontrack doesn’t provide a telephone support option.

Scott Sibley - Toontrack
Technical Advisor

[Stan.Tyszka]

If you click on Support and choose contact support/FAQ you are able to email support. I believe that they say allow 24 hours for a reply but if I am being honest, the few times I have had to contact support it has only been a few hours before I got a reply. Granted, I’ve contacted them only during business hours. While phone support would be a great option, it would probably force Toontrack to raise the price of their software – which I believe is already priced to give the user substantial bang for the buck. I for one would gladly stick to email and support forums. It works.

Ghoti – feel free to pose your question to me in private email if you are still having trouble. My address is:

S t a n T y s z k a _____ AT _____g M a i l _____ DOT _____ C o m

[Author]

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