Newest update problem

[REDD_2]

Since this latest update I get a message that says audio device error in the bottom right corner and I have to reset it because I get no sound when it occurs. It happens randomly and sometimes every 5 minutes of so. What could this be from?

Topic

[John]

Hi,

in which environment is this? Computer, OS, host, etc?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[REDD_2]

Hello, Windows 10 and this is not in my DAW, just running SD3.

[Henrik Ekblom]

If you use any other audio software, do you experience any problems with your Audio Interface?

Henrik Ekblom - User Experience Designer
Toontrack

[John]

OK,

which Audio Device and driver do you use?
Is the Driver updated?
Do you have any power saving features enabled?

BR,
John

EDIT: Henrik beat me to it

John Rammelt - Toontrack
Technical Advisor

[REDD_2]

Scarlett Focusrite 2i2 with latest drivers. Asio sample rate 24bit 88.2khz. No power saving features enabled that I know of but when I get home I will double check. It never ever did this until this last update, 3.1.1 last night it did it in my DAW also. I was looking through the settings last night and saw in my Midi inputs that my e-kit and the Scarlett was check marked so I unchecked the Scarlett and it didn’t do it after that. My interface should not be selected for midi in correct? Thank you guys

[REDD_2]

@Henrik said:
If you use any other audio software, do you experience any problems with your Audio Interface?  

No I don’t, strange.

[REDD_2]

@REDD_2 said:
Scarlett Focusrite 2i4 with latest drivers. Asio sample rate 24bit 88.2khz. No power saving features enabled that I know of but when I get home I will double check. It never ever did this until this last update, 3.1.1 last night it did it in my DAW also. I was looking through the settings last night and saw in my Midi inputs that my e-kit and the Scarlett was check marked so I unchecked the Scarlett and it didn’t do it after that. My interface should not be selected for midi in correct? Thank you guys  

[REDD_2]

@REDD_2 said:
Scarlett Focusrite 2i2 with latest drivers. Asio sample rate 24bit 88.2khz. No power saving features enabled that I know of but when I get home I will double check. It never ever did this until this last update, 3.1.1 last night it did it in my DAW also. I was looking through the settings last night and saw in my Midi inputs that my e-kit and the Scarlett was check marked so I unchecked the Scarlett and it didn’t do it after that. My interface should not be selected for midi in correct? Thank you guys  

I was wrong, its a Scarlett 2i4 and I don’t have any power setting features enabled. Thanks

[John]

OK,

so un-checking the MIDI In for your Scarlett “solved” it?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Author]

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