New Imac won’t start

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So I just got a brand new Imac 2 nights ago. I downloaded superior drummer 3 and opened up files from my previously saved work from another computer and it was fine. Last night I opened up a saved file and it said plug-in doesnt work (something like that) and then started acting crazy. I restarted the computer but now it won’t restart. Just stays on the loading screen. Anyone have this issue?

 

Thanks!

Operating system: macOS Catalina (10.15)

Topic

[Bear-Faced Cow]

What went crazy? What won’t restart? The Mac or SD3?

be a little more specific in order to better help you.

jord

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Jordan L. Chilcott

Web Site: https://jordanchilcottmusic.com/

[NSC217]

Hi… The iMac wouldn’t start so I called apple technical support and I ended up having to reset the computer to factory setting, so im returning it and getting a new one. Could opening files from an older version of garageband on the up to date garageband, cause the computer to be destroyed?

[Bear-Faced Cow]

No. Opening up old files would not cause a computer issue as yours. Applications are pretty much sandboxed within the Mac OS. Even more so with a new Mac. Either the unit would have a flaky install, or bad hardware. All things considered, I open up 12 year old Logic files, sometimes on a continual basis, without issue.

jord

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Jordan L. Chilcott

Web Site: https://jordanchilcottmusic.com/

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I returned it and got a new one. Works now

[Author]

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