My Superior Drummer 3 SSD died during the first session setup… how do I return

[James MacDonald]

Hey folks,

 

My Superior Drummer 3 SSD died during the first session setup… how do I return it.  I know you usually just sell software but now that you offer a bit of hardware you need to have a way to register issues.  This looks like an infant mortality failure.  Neither Mac nor Windows machines can read the drive.  I worked for about an hour while I was getting Superior drummer setup… then nothing.  In fact, on my Mac and Windows machines it resets the USB ports which is usually an over current situation.  The ports work (I’m currently downloading the Gigabytes of data to another SSD I have).

So how do I return this drive?

Not a happy customer,

Jim MacDonald

jimm@funhouse-studio.com

Superior Drummer 3 version: 3.1.7
Operating system: macOS Catalina (10.15)

Topic

[Brad]

Hi Jim,

Scroll to the bottom of this FAQ link and hit CONTACT SUPPORT

https://www.toontrack.com/faq/1311697-2/

Superior Drummer 3 version: 3.1.7
Operating system: macOS Mojave (10.14)

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[Author]

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