missing  THE NEW YORK STUDIOS VOL.1 

Superior Drummer 3 Help
Viewing 15 replies - 1 through 15 (of 23 total)
  • Olof Hermansson
    Moderator

    Hi,

    The terms and conditions say “Only Regular and Crossgrade versions of Superior Drummer 3 will grant a free New York Studios Vol.1 SDX.” and you bought the upgrade from SD2. However, you already have the NY Vol.1 SDX (Avatar), since it’s the core library in SD2 (and it works in SD3 too).

    Olof Hermansson - Toontrack
    Coder

    Paul McAllister
    Participant

    I’ve just done the same, thinking I was getting a free expansion with the upgrade.

    Very disappointed that we are expected to read the small print for an offer that appears completely unambiguous…

    Buy Superior Drummer 3 Get the New York Studios Vol.1 SDX for free.

     

    Rather questionable advertising standards.

    What a rip off!!!!

    John Williams
    Participant

    yeh.   same here – thought it was an additional SDX for B.Friday.    damn that small print huh.    I have EZdrmr2 & SD2, so am guessing the NYC studios is same as the SD2 Avatar Core Library…..

    cheers  J.

    bugless
    Participant

    I bought the full version yesterday, and I still dont have access to the new yor studios vol. 1. How long should it take until I have access?

     

    John Williams
    Participant

    …confirmed!     (see pic)

    John Williams
    Participant

    hey Bugless — you should be able to see the NYC SDX in the Product Manager after you authorise/install the main SD3 app & sounds ?    maybe close out of the Prod Mgr once SD3 & sounds are installed, and it’ll pop up.      failing that, send a note to one of the techs here….

     

    cheers  J.

    Damian Sambrano
    Participant

    I m having the same issue. I bought the regular version of SD3 from sweetwater and it does not show the NY SDX for download.

    Viktor Hansson
    Moderator
    Hey guys. Sorry for the trouble.
     
     
     
    We’ve had a temporary glitch in the registration system and some customers did not receive the NY Studios Vol 1 SDX even if they were eligible. We’re compiling a list of registered titles (Regular & Crossgrade) that did not receive the free SDX and will start sending the licenses out soon.
     
     
     
    Thanks for your patience!

    1

    Thanked by: Damian Sambrano
    Damian Sambrano
    Participant

    Thank you I find NY Studios Vol SDX, right now downloading, cheers!

    cjban
    Participant

    I am in the same situation. Bought from external dealer and registered SD3. But the NY1 is still not showing up. Please add me to the list too.

    Viktor Hansson
    Moderator

    I am in the same situation. Bought from external dealer and registered SD3. But the NY1 is still not showing up. Please add me to the list too.

    Sorry for the trouble.

    We’ve now added the NY Studios Vol 1 SDX to your account.

    Please Refresh Product List or re-launch the Product Manager to see the newly added product.

    StefanE
    Participant

    I bought the crossgrade from ED2 incl. NY 1 SDX, but still miss it, too. Pls. add me to the list as well. Thx!

    Viktor Hansson
    Moderator

    I bought the crossgrade from ED2 incl. NY 1 SDX, but still miss it, too. Pls. add me to the list as well. Thx!

    Sorry Stefan. We’ve added it now.

    We’re going through registrations one more time now to see if more customers are affected.

     

    Thanks for your patience guys!

    1

    Thanked by: StefanE
    StefanE
    Participant

    Thank you very much for the fast response! And it is already visible in the PM!! Great. Thx!!

    Marc
    Participant

    Hi @ll!

    I bought the regular version of SD3 from the German store “Thomann” in January 2019 and my PM does not show the NY Vol.1 SDX for download.

    Is there any way to get the NY Vol.1 in my PM?

    Best regards from Germany,

    Marc


    Superior Drummer 3 version: 3.1.4
    Operating system: Windows 10
Viewing 15 replies - 1 through 15 (of 23 total)

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