Missing NY Vol.1 SDX after SD3 crossgrade registration

[Vladimirs Zizkuns]

Hi,

 

I purchased a copy of Superior Drummer 3 Crossgrade in the thomann.de webshop (https://www.thomann.de/intl/lv/toontrack_superior_drummer_3_crossgrade.htm), but after the product registration the advertised free New York Studios Vol.1 SDX was not added to my Toontrack account.

I attached a screenshot of the offer on thomann.de to this post.

P.S. – A ticket #(86732) was created regarding this on 2018/11/24, but it looks like the response on the forum is much faster. My apologies for reporting the issue twice, but I wanted to get a response before the Black Friday promotions end.

 

Could you, please, take a look into this? Thanks in advance.

 

Best Regards,

Vladimirs Zizkuns

Topic

[Vladimirs Zizkuns]

[Lucas_61]

I m having the same issue. I bought the regular version of SD3 and it does not show the NY SDX for download.

[Vladimirs Zizkuns]

Hopefully good people at Toontrack will get back to us soon regarding this.

[Vladimirs Zizkuns]

Update: Just got the NY Studios Vol.1 SDX placed into my Toontrack account.

Lucas – try to write to the Toontrack support directly, if you still haven’t received the NY Studios Vol.1 SDX and, of course, if you haven’t already written to them.

1

Thanked by: Lucas_61

[TheAvalanche]

The same to me, have contacted their support today, hope they will get back soon 🙂

1

Thanked by: Henrik Ekblom

[Henrik Ekblom]

Yeah, all the issues with product purchases are best solved by contacting support directly!

Henrik Ekblom - User Experience Designer
Toontrack

[Lucas_61]

I did this yesterday but still no answer.

• This post was modified 6 years, 6 months ago by Lucas_61.

[Damian Sambrano]

I m having the same issue. I bought the regular version of SD3 from Sweetwater, and it does not show the NY SDX for download, please help

[StefanE]

@Henrik Egblom: I contacted the support 3 days ago, but so far I did not receive any response. Anything else I could do?

 

[StefanE]

@Viktor solved my request in less than an hour. Impressive! Thx!

[Henrik Ekblom]

Ah, great 🙂

Henrik Ekblom - User Experience Designer
Toontrack

• This post was modified 6 years, 6 months ago by Henrik Ekblom.

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