Midi Six Pack just purchased -invalid serial no

[CeeTee]

Hi, I just purchased and received a never-before-opened box that has a card in it with six serial numbers. It says to go into my Toontrack acct and enter in the serial numbers under ‘Register New Product’. And then you can go in and select six midi packs for download to be authorized for use. Problem is, I can’t get past the first serial no. because it says the serial no. is invalid! What do I do in a case like this? I already spent the money and opened the shrink wrapped box.

Thanks,
Chris

Topic

[CeeTee]

NOTE: This may be a moot point now. Just for the heck of it I tried the very same ‘register new product’ from the ‘Product Manager’ program on the local machine and it took it. I was able to choose and download the midi pack. Just didn’t work from the website – good to know! Maybe it would be good to keep this here if anyone else has the same problem? I looked for a ‘delete’ option to remove this post but I don’t see one…

[John]

Thanks for reporting this.

John Rammelt - Toontrack
Technical Advisor

[Author]

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