Latest update give me error 1316 and doesn’t install

[Mihai.Sorohan]

I was using EZmix for a while and didn’t have any issue… until now.
I downloaded the latest update, 2.1.1, and started the application. Everything started normal, the installer started removing the old files…and then stopped, gave me an error saying “Error 1316. The specified account already exists.”, leaving me without the old version and not installing the new one. All this in the middle of a project.

Topic

[John]

Hi,

can you please try uninstalling EZmix 2 and then run the latest update again?

John Rammelt - Toontrack
Technical Advisor

[Mihai.Sorohan]

Thanks for the answer. Tried, but after the new installer removing the files, there are no leftovers, no application and no uninstall. Still, when I try to install I get same error.

[Mihai.Sorohan]

Well, good to know that I’ll not be able to finish my project for Monday…

[Scott Eshleman]

Can you please attach a screenshot of the error and provide some more details such your OS platform and DAW?
Can you also try downloading the EZMix2 installer again?

[Brad]

Assuming you are on some flavour Windows. Does EZMix show up in add/remove programs, or is it completely gone from there too?

Mac Studio M1 Max, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Studio One Pro (always up to date)
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[John]

Hi,

please run this Windows Installer fix utility;
https://support.microsoft.com/en-gb/mats/program_install_and_uninstall/en

John Rammelt - Toontrack
Technical Advisor

[Mihai.Sorohan]

Thank everyone for all the suggestions and support.
I run Windows 7. EZmix was gone from the add/remove programs too. Revo Uninstaller Pro couldn’t find any traces of the program, no empty folders, no registries. I personally checked in Program Files/Toontrack and the very folder was gone.
I was running a registry cleaner (CCleaner), after that problem still persisted. Ran Revo Uninstaller Pro, directed to force uninstall EZmix 32bit and all related stuff (some Superior Drummer dll files, some other folders deep into Program Data…etc). Managed to salvage the preset packs. Now EZmix 64bit latest update installed, it recognize the preset packs. Strangely, Superior Drummer seems to work just fine.

[Author]

Replies