Invalid Serial Number

[Ben Andrezik]

I purchased EZmix 2 direct from Amazon, however when I...

I purchased EZmix 2 direct from Amazon, however when I go to register and download my product I am being told I have an invalid serial number. Same thing happens when I try to download my EZmix bundles. A little frustrating to say the least.

Has this issue happened before to anyone?

I purchased EZmix 2 direct from Amazon, however when I go to register and download my product I am being told I have an invalid serial number. Same thing happens when I try to download my EZmix bundles. A little frustrating to say the least.

Has this issue happened before to anyone?

Topic

[Scott]

Todd Brumley wrote:

Hi!  I just purchased a used version of Superior Drummer 2 and when I try to register it, it says serial number is already in use. Is there a way to authorize it to my computer? Any help would be greatly appreciated.

• This post was modified 1 month, 3 weeks ago by Todd Brumley.

I recommend contacting the seller and varify the serial number. Also verify that the seller has contacted Toontrack has completed the correct steps to properly sell a Toontrack product.

Scott Sibley - Toontrack
Technical Advisor

1

Thanked by: Todd Brumley

[Todd Brumley]

Scott,

I communicated with the seller and she told me that she bought it at an estate sale and doesn’t have the login info that was associated with the account.  She does have the information on who she bought it from.  What should be my next step?

[Scott]

Todd Brumley wrote:

Scott,

I communicated with the seller and she told me that she bought it at an estate sale and doesn’t have the login info that was associated with the account.  She does have the information on who she bought it from.  What should be my next step?

The seller must follow the steps in the FAQ below to transfer a license. Please reach out to the seller and have them contact Toontrack to properly sell their license. If they don’t have the correct account info, they can’t sell it.

https://www.toontrack.com/faq/transfer-of-license-and-multiple-installs-important-information/

Personally, it almost looks like a scam to me and I’d it were me, I’d ask for a refund and purchase from a reputable outlet.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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