Installation and Extraction problems

[Jeff Price]

Howdy all, Just purchased EZDrummer 2 and DFH EZX. I downloaded the 2 main files plus the updates files for both these apps from “My Account”
However during installation of the updates for EZD2 i get “Could not copy file blah.wav” multiple times. I am thinking it is a problem during extracting the files. I used WinRAR 64bit originally however now im using built in Win7 extractor program to try again.

I also had same problem during DFH main install and updates “Could not copy random.way or random.jpg” file errors during install.
This happens multiple times during the install process and affects different .wav or picture files each time.
Any idea’s whats going on?

Thanks.

Cubase 7.5, EZ Drummer 2, EZX DFH, Halon Sonic 2, Dark Planet, BFD ECO
UR44, Oxygen 25, CMC-PD, Yamaha DTX-542 + Upgrades, Aria SB40 Bass Guitar.

Topic

[Scott]

Could you post screen pics of the exact error messages?

Scott Sibley - Toontrack
Technical Advisor

[Jeff Price]

Hi Scott,

Thanks for reply. It just happened again but i deleted all the installers so i am downloading DFH again lol. Will post up screenshot soon. Wont be long.

Cubase 7.5, EZ Drummer 2, EZX DFH, Halon Sonic 2, Dark Planet, BFD ECO
UR44, Oxygen 25, CMC-PD, Yamaha DTX-542 + Upgrades, Aria SB40 Bass Guitar.

[Jeff Price]

Ok I think I have found the problem.

This time I downloaded DFH.

I disabled “Trend Micro Titanium Internet Security”
Used the Win7 extractor program to extract the files.
Ran the installer and it worked.
Loaded EZDrummer 2 and when I selected DFH it went through the Authorization process.
All working.

So to recap.
Disable “Trend Micro Titanium Internet Security” if you have it installed before you extract and install.
I am now downloading the 2 update files for EZDrummer 2 and the 2 updates for DFH.
Will post again soon on how they go installing.

Cubase 7.5, EZ Drummer 2, EZX DFH, Halon Sonic 2, Dark Planet, BFD ECO
UR44, Oxygen 25, CMC-PD, Yamaha DTX-542 + Upgrades, Aria SB40 Bass Guitar.

[Jeff Price]

Success,

All patches extracted and installed with no further problems.

Is there anyway someone from Toontrack could investigate this problem with “Trend Micro Titanium Internet Security” Anti-Virus program. Or even add this info onto the FAQ for Installation problems.

Hope this helps someone else.

Thanks again.

Cubase 7.5, EZ Drummer 2, EZX DFH, Halon Sonic 2, Dark Planet, BFD ECO
UR44, Oxygen 25, CMC-PD, Yamaha DTX-542 + Upgrades, Aria SB40 Bass Guitar.

[Author]

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