I made a purchase but received nothing

[fungusfinder]

I purchased EZ Drummer 3, and it sent me to a Order confirmation page where I was told I needed to create an account. I signed up for an account, opened the setup email which changed the order confirmation page to account setup. I finished setting up my account and tried to go back to the order confirmed page, and it asked for my email associated with the purchase so I entered my new account info: Access Denied. Now I have a large pending transaction with my bank and no registration # for my product, and my account says I have 0 purchase history.

Has anyone else had this problem? Did support resolve it for you? I am waiting to hear back from support, having sent them an email. I would really like to get started using this software, and this seems like such a hassle, leaving me with a rock in my stomach. I feel scammed.

• This topic was modified 23 hours, 45 minutes ago by fungusfinder.

Topic

[Scott]

I do not see any order from our side associated with your forum email. Having said that, if you’ve submitted a support ticket, they will get back to you ASAP and resolve any issues.

Scott Sibley - Toontrack
Technical Advisor

[fungusfinder]

Thanks for looking. I made the purchase as a guest, and was informed on the order confirmation page that I needed an account to use the product so i clicked the create account link. The account setup opened in and redirected the order confirmation page so I couldn’t get any details from it anymore. I paid with google pay, using the same email as my account. I just checked with my bank again – The payment has gone through! My account still shows 0 purchases.

[Scott]

If you purchased as a guest, what email did you use when purchasing? You can’t purchase, even as a guest, without providing an email address.

Did you get any email with order details? If so, did you get a serial number to register to your account?

Scott Sibley - Toontrack
Technical Advisor

[fungusfinder]

As I was reading your reply I saw the email landing in my box with the order confirmation and product key. I guess the system is just extremely slow today. Thank you for your time and help.

[Author]

Replies