I can’t install EZ Drummer 3 and Support does not respond!

[Carl Dennis]

I have been trying to install EZ Drummer 3 and the EZ Drummer 2 updates through PM and they just hang on the copying files screen.  WTF Toontrack support.  You have not responded to my request from over a week ago!  This is just bad business practice and I want a refund or fix the issue!!!!!

 

EZdrummer version: 3.0.0
Operating system: macOS Mojave (10.14)

Topic

[Edward J Lackey]

The same thing happened to me once, try another Browser.  I am a IBM, and I have a big choice.

EZdrummer version: 2.2.3
Operating system: Windows 10

[Olof Hermansson]

Carl Dennis wrote:

I have been trying to install EZ Drummer 3 and the EZ Drummer 2 updates through PM and they just hang on the copying files screen.  WTF Toontrack support.  You have not responded to my request from over a week ago!  This is just bad business practice and I want a refund or fix the issue!!!!!

 

EZdrummer version: 3.0.0
Operating system: macOS Mojave (10.14)

Sorry, I can’t find any support ticket from you, nor does the log say that you have created one.

But the issue you are describing is most likely caused by the destination disk having a bad sector or something like that. The same thing would probably happen if you’d tried to copy the same files that the installer is writing through Finder. So please check the disk with Disk Utility.

Olof Hermansson - Toontrack
Coder

[Carl Dennis]

I ran disk utility and everything was good.  I’m on Mac OS Mojave 10.14.6.   I have 128 Gid of ram on a 12 core mac pro 5,1.

I don’t have any other installation issues with any other products other than Toontrack.  Please help.

EZdrummer version: 3.0.0
Operating system: macOS Mojave (10.14)

[Petter Adsten]

Hi Carl,

We will reach out to you via email so that we can get some more detailed information about your system and the installation as well as figure out why we didn’t receive any support ticket from you.

Petter Adsten - Toontrack
Support & Betatesting

[Carl Dennis]

Toontrack support shines through and helped me resolve the issues.  I discovered in my discourse with Toontrack that my storage drive for my EZX Libraries was corrupted, ergo, causing the installation to stall and eventually (after many hours of trying) fail.

The installation log is your friend and will reveal everything that foes wrong during and install.

Thank you ToonTrack support!!!

EZdrummer version: 3.0.0
Operating system: macOS Mojave (10.14)

2

Thanked by: Andreas Walfridsson and Petter Adsten

[Author]

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