How can I get some support for EZdrummer?

[Toon_Boy]

Hi, been trying for a while now to access the support area, but it just says: Access is Denied. You either don’t have the right to access or have attempted to access private area.

I have registered with my email and have a valid licence/serial.

What am I doing wrong?

How do I go about getting support?

My question has been asked before in the Requests and Feedback section, and the posters were asked to
supply their serials/emails to get support.

I have done this and am registered and don’t know what to do next.

Any ideas?

Thanks.

Topic

[Scott]

From the FAQ about EZdrummer Lite:

https://www.toontrack.com/helpdesk/issue_view_portal.asp?ID=31

Scott Sibley - Toontrack
Technical Advisor

[Toon_Boy]

Oh, Ok Scott. Thanks for the reply.

Guess I should have read the FAQ 😉

No worries.
I found a way to ask a support question and just came back here to say.

Getting no support for the product is fine. It was a free product with my Presonus sequencer and was a nice bonus.
Very few people give support for free products and I am fine with that.

It does say that OEM support questions will be answered at the discretion of Toontrack, so I am hoping they will be nice to me
seeing as I totally respect and understand their decision to provide no support 😉

But I am seriously considering getting the full product, being such a Drum addict and already owning several of the top Drum
Machine/Samplers out there.

I’ll let you know how it goes.

Thanks anyway for a really great product that sounds simply awesome!

[Whitten]

If you have questions before considering buying the full product, there is a forum marked EZdrummer pre-sales.

[Author]

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