Hip Hop Product won’t install

[Jeff]

I bouight this new EZX today. When I try to install I get the message *You need to upgrade your Toontrack software to the latest release”

Both EZ and SD are up to date. What’s up?

Topic

[Scott]

What version numbers shows on the EZD2 and S2 interfaces?

Scott Sibley - Toontrack
Technical Advisor

[Jeff]

Fixed, thanks.

[Bas Heideman]

Great that it worked for you, but I’m facing the same problem. I updated EZ Drummer 2 to version 2.0.2. and Hip Hop still insists it needs a more recent version. What’s going on..?!

[Olof Westman]

It needs 2.1.0.

Olof Westman - Toontrack
Coder

[Bas Heideman]

Aha, okay – sorry. Confusion got the best of me (it says ‘Install 2.0.2’ really big, and ‘update’ really small, but that’s just me making excuses for myself… :-))

While I’m at it: I’ve had to reinstall because I had an SSD mounted (and cloning didn’t work out), and I’ve had to reinstall previously because of a virus. As a result, with various EZX’s it says that ‘my serial number has too many active authorizations’. If I click the provided link to ‘free up more slots’, it takes me to a page where I haven’t got a clue what to do next. I copy/pasted just about every combination listed on that page, it kept saying I need more slots. Should I request those, and how should I do that?

[Olof Westman]

You can try the offline authorization and see if the old keys
still work. They probably do.

Olof Westman - Toontrack
Coder

[Bas Heideman]

That worked! Thanks!

[Author]

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