Help with installing on new computer

[Graze]

Hi,
I’m just confused,
currently myEZDrummer, Superior, and EZ packs are registered and running on 2 macs (old iMac and Laptop)
I have a new Mac, but I’m not allowed to have it on 3 computers. But I can have it registered? It says I can ‘register’ with 4
What do I do now? I would like to just disable it on the laptop for the moment until all is transferred and running on the new iMac, then I will disable the only iMac and want it back on the laptop. If I disable the laptop registrations, will I have to go through the serial number registration on all of my products again when I want them back on the laptop?
really confusing!

G

Topic

[Scott]

See this FAQ

https://www.toontrack.com/faq/how-do-i-remove-an-authorization-from-my-toontrack-com-account/

Scott Sibley - Toontrack
Technical Advisor

[Graze]

Thanks Scott,
If I remove the Laptop authorisation and later want to activate it again (once I have learned how to use LogicPro X), I’ll have to go through the process of activating each package, that will take ages! There must be an easier way, can I not just authorise a computer to do all of my products?
I don’t really understand why you only wish me to use it on 2 machines, but are you saying that I can only change this 4 times? I may need to change back and forward a couple of times over the next couple of months. If this is the case, am I’m stuffed?

Grahame

[Olof Westman]

You should remove your old iMac authorization from your Toontrack
account and use that slot for your new iMac. You can still use the
software on your old iMac.

> I’ll have to go through the process of activating each package, that will take ages!

You will have to remove the old iMac for all the packages that you want
to use on your new iMac. Then you can hopefully use the online
authorization in the sampler to authorize the expansions. It should
be fairly quick.

Olof Westman - Toontrack
Coder

[Graze]

Thanks Olof,
What’s that 4 times thing then?

Grahame

[Graze]

Thanks Olof,
What’s that 4 times thing then?

Grahame

[Olof Westman]

You can only reclaim a slot once. You have two slots and
you can use them twice so that is 2 x 2 = 4.

The general idea is that you should be able to use our products
on your desktop and on your laptop and upgrade your
computers once during the lifetime of the product.
If you need more than that you have to ask for it.

Olof Westman - Toontrack
Coder

[Graze]

If I ask, you’ll definitely grant, free of charge?

I’m very concerned here, if I can’t guarantee that my investment in Toontrack products is not time locked, then I need to look at another software.

I need an assurance that, ‘the lifetime of the product’ is not reliant on 3rd party hardware manufacturers.

If I do not get that assurance then I will not be purchasing any more of your products.

Grahame

[Scott]

http://www.toontrack.com/faq/i-need-more-authorization-codes-what-should-i-do/

http://www.toontrack.com/faq/how-many-computers-can-i-install-my-products-on/

Scott Sibley - Toontrack
Technical Advisor

[Graze]

Thanks Scott,
I do understand that active authorisations are limited to 2.

In my case, I need to have both desktop machines running while I learn how to to use logic pro x (it could take a while), then I’ll transfer back to the laptop. So this will take up all 4 of my authorisations (although I only ever need 2 active). Your FAQ says I need to give a reason for needing a reset, will this be considered a bona fide reason?

I hope you don’t think I’m being awkward, it’s just that I have fallen foul of “smallprint” and semantics in the past and, while I’m sure Toontrack are a fine company, I would like this to be clear.

Can you also confirm there is no charge for resetting.

Many thanks for your help on this,

G

[Scott]

No charge for resetting. Half of my time spent as moderator on this forum is spent resetting authorizations for customers. It’s quite painless.

Scott Sibley - Toontrack
Technical Advisor

[Graze]

Thanks very much Scott,

I did notice that when I download my content, do I need to download the file underneath the serial number PLUS the update file, or is the one underneath the serial number the up to date one?

thanks again for your splendid help,

G

[John]

@Graze said:
do I need to download the file underneath the serial number PLUS the update file?

G

Yes, the one underneath the serial number is a Full product installer but there will always be a smaller and newer EZdrummer update on the ‘Updates’ tab.

John Rammelt - Toontrack
Technical Advisor

[Graze]

Thanks Scott

[Author]

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