Hello Support!!

[comequat]

Well I’ve spent most of today trying to install Beatstation on an Intel Mac running snow leopard.
It lives up to its name because it beat the bejesus out of me.
At one point I almost had it up and going and it couldn’t find the Core Content.
But after that it’s been one crash after another.
I’ve restarted, uninstalled, reinstalled both Core Content and Beatstation.
I had support briefly communicate with me yesterday and then moved my thread.
I’m sure there is a good reason for this, but I don’t know where it went and I wasn’t authorized to follow it.
No attempt at all to contact me all day today so my opinion of Toontrack support is not good at all.
Please guys help me with this stupid $100 headache!!!!

Topic

[Scott]

I responded to your post 16 minutes after you posted in your thread here:

http://www.toontrack.com/forum/tm.aspx?m=102892

Not being a Mac user, I’m trying my hardest to help you with my limited knowledge of Mac file systems and organization.

As for moving post and ‘access denied’ problems, you should register your Beatstation to access the support forum. And, if you have already done so, make sure your forum email address and your Toontrack account email address is the same so the system can tell you are a registered user.

Now, registering your product and authorizing your product are 2 separate things. So even if you are having authorization problems, you can still register your products to obtain support forum access.

Scott Sibley - Toontrack
Technical Advisor

[Whitten]

You didn’t read the forum ‘Important, Read before posting’ link?
http://www.toontrack.com/forum/tm.aspx?m=98697

I’m an Intel iMac user and installed Beatstation in minutes and was using it a couple of minutes later.
I think the installer is pretty straightforward.
However, it looks like Scott has given you some pretty solid help so far.

[comequat]

Whitten,

I’m glad you got your Beatstation up and going with no problem.
I was really expecting the same here. I’ve installed a million things on my Intel Mac.
Most of them go smoothly. This did not.
It’s somewhat frustrating when a real problem does occur for a, I’ll call myself a seasoned music computer guy, and there is no support phone number.
Or even a live chat line would be my second choice for D.O.A. product.
And I’m not saying your product is faulty it could completely be on my end but for right now it is unusable.

Scott,

I do have your message now about tracking down the Core Content if I run into that problem again.
Pleas advise as to what else I can do other than running ONYX or something of that nature. Uninstalling and reinstalling.
If that doesn’t work which I have already done, than what else??

thanks

[Whitten]

I just easy installed the thing onto my iMac drive.
I didn’t direct the content anywhere specail the installer did it for me.
If I now use Spotlight to search ‘Beatstation’ it shows where the application is and all the associated folders.
Have you tired searching ‘Beatstation’ using Spotlight?

[John]

comequat,

please check your email.
You do not see nor have access to the Support section, since you must have registered your product under a different email than you used to create your Forum ID. You have not provided us with a name for your Forum ID, thus we have no means to track you as a registered user.
Please start with responding to my email, so we may get you on track ASAP.

Please do not use this thread for Support, we do not monitor Requests and Feedback for Support matters and it will inevitably get moved to the Support section.

Best Regards,
John

John Rammelt - Toontrack
Technical Advisor

[comequat]

OK
Thanks John.
I just emailed you the registered email.
Hope to hear from you soon.

[John]

Fixed

John Rammelt - Toontrack
Technical Advisor

[Author]

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