Has nobody else experienced this???

[Ian Kelly]

Apologies for the slightly over dramatic topic name but I didn’t want to be one of those single post items that gets no replies.

I’m new to forums so go easy if this has been covered but I’ve searched through and can’t find anything where anyone has asked this.

Let me first of all say I LOVE EZKeys and have purchased most of the line. However I have a major problem with it where there seems to be a constant high pitched noise like feedback on higher notes with both the Grand and the Upright.

Not being a Piano player I can’t really say whether this is actually a true reflection of the natural characteristics of a Piano or whether this is actually feedback from poor recording / positioning of the micophones (everything else I’ve bought from Toontrack has been top notch so I’m confused but I know I’m not imagining it).

I’ve changed sound cards, listened through both headphones and monitors and it is definitely there, sometimes more prominent than others and some times you can’t hear it -has anyone got any idea what this is?

The problem seems more apparent in the key of C which is unfortunate to say the least for a Piano package but I’m surprised this has never come up before.

I have the latest update installed for both EZkeys and the Grand / Upright, Windows 7 64bit on SSD, 1gb 7200rpm hard drive, 8gb Corsair, 1090t Phenom ii x6 3.2ghz so hardware shouldn’t be the issue. Currently have Roland Quad Capture but as I said this has occurred using two separate sound cards through both headphones and monitors.

Few examples (in key of C as it opens up):

Pop / Rock | Pop Rock – Straight 4/4 | Soft Ballad 57 BPM – Intro | Variation 01 – 04
Pop / Rock | Pop Rock – Straight 4/4 | Push 72 BPM – Verse | Variation 01 – 04
R&B | R&B – Straight 4/4 | Holy Brother 78 BPM – Bridge | Variation 01 – 04

Any replies would be greatly appreciated although I appreciate you would need the expansions to be able to try to replicate the issue.

Thanks

Topic

[Scott Eshleman]

I cranked up the volume on my monitors and played the examples that you listed on the EZ Grand expansion.
I didn’t hear anything like you’re describing (and I’m pretty sure that I have retained a fair amount of my high-frequency response).
and certainly nothing different from other associated patterns.
I’d be interested to hear other user responses as well.

[Ian Kelly]

@gseshleman said:

I cranked up the volume on my monitors and played the examples that you listed on the EZ Grand expansion.
I didn’t hear anything like you’re describing (and I’m pretty sure that I have retained a fair amount of my high-frequency response).
and certainly nothing different from other associated patterns.
I’d be interested to hear other user responses as well.

Thanks for taking the time to try. If possible could you try it with the Upright too, it seems to be more apparent on that one to me with it being a slightly harsher sound although I can hear it on the Grand all the same, but it’s like I’m looking for it now – once you hear it it’s hard to ignore it because subconsciously it’s like I’m waiting for it.

When I say there’s a constant high pitched noise, I suppose what I mean is consistent – it’s not a constant ringing out like a drone, but rather it consistently accompanies the chord being played, particularly when played with force in the key of C and even more so for higher notes. I don’t know if it’s a combination of notes resonating that the mics have picked up or whether I’ve just got super sensitive hearing (it’s not tinnitus before anyone suggests that!) but I’m definitely picking it up.

Just out of curiosity what db do you have your volume set at on the volume wheel?

Thanks again

[Scott Eshleman]

@bigalz said:
Just out of curiosity what db do you have your volume set at on the volume wheel?

Sorry to report similar results on the Upright as well.
I had the Volume Wheel cranked up to 12db for both tests.

Have you possibly tried changing to a different preset for either of the expansions and then back again?
How ’bout resetting the Dynamics and Velocity control (under Dynamics)?

[Ian Kelly]

@gseshleman said:

Sorry to report similar results on the Upright as well.
I had the Volume Wheel cranked up to 12db for both tests.

Have you possibly tried changing to a different preset for either of the expansions and then back again?
How ’bout resetting the Dynamics and Velocity control (under Dynamics)?

Yeah I’ve tweaked it and although it can reduce it I can still hear it and I end up far away from where I want to be sound wise.

Setting the Grand to ‘On Stage’ actually enhances the problem.

[Henrik Ekblom]

Bigalz – it would be interesting to know if you experience the same problems on another computer, to exclude your monitor/room/hardware setup to be the cause of this.

Henrik Ekblom - User Experience Designer
Toontrack

[Ian Kelly]

@Henrik said:

Bigalz – it would be interesting to know if you experience the same problems on another computer, to exclude your monitor/room/hardware setup to be the cause of this.

Good suggestion, I’ll see if I can try that out and update with the outcome.

[Ian Kelly]

@Henrik said:

Bigalz – it would be interesting to know if you experience the same problems on another computer, to exclude your monitor/room/hardware setup to be the cause of this.

Tried on a different set up and it’s still there, always in the high range, doesn’t occur on the electrics, just the Grand and Upright. Thanks for the suggestions guys but nobody else is replying so I guess I’m stuck with it.

I’d be reluctant to put it out on anything until I can isolate it. I’ll scour around for uploaded tunes using the same patches to compare, maybe see if I can find the frequency in some wav / audio editing suite (don’t actually own one as of yet unfortunately).

If anyone else experiences anything like this please reply.

[Author]

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