Getting help is too difficult

[littleeden]

I’ve been struggling with a problem with the Vintage Rock EZX for two days now (EZ Drummer doesn’t load the sounds), and I’m tearing my hair out trying to figure out how to contact you guys and get some decent support, rather than just posting on a forum and hoping someone replies.

I’ve paid you good money for your product, and it isn’t working – in every other walk of life I expect to be able to contact the supplier and get them to fix the problem there and then – why can’t I do this with you?

Topic

[John]

The Support Portal has ways to get in contact with Support if you do not wish to use the Support Forum.
On a side note, I answered your post in this very Forum in less than 30 minutes after you posted, which can’t be that bad, or?
FWIW, I think you had the answer in the EZdrummer manual all along, if I read and understand your post correctly.

Best Regards,
John

John Rammelt - Toontrack
Technical Advisor

[littleeden]

Thanks John – you’re right, it was quicker than I expected, but for future reference, what are those ways?

[Martin]

Go to http://www.toontrack.com/support/.

Choose the product that your issue is regarding to, the fill out the different categories that appear. You will have a number of pre-written answers on your left side, but if you can’t find what your looking for please choose “My issue is not covered…”, scroll down and click Contact Support.

Martin Kristoffersson
Sound Designer

[chris jones]

That’s good news that you guys stay up on the forums. I have just ordered SD2, but have no idea what to expect. How many gigs, how many cds? Since I a hope to be touring with it I will want it on a backup mac- is that cool, or do I have to buy it again? and finally, are both windows and mac versions in the box?

[Martin]

Hi,

It’s around 20 GB on five discs. In practice we allow the software to reside on up to two (2) computers, at the express condition that only one copy shall be in use at any one time. Roaming users need to ensure that their stationary copy is locked or can otherwise not be used by another user during their absence.

The DVD:s has both Mac and PC versions, as well as VST, AU and RTAS versions (all are installed by default).

Thanks!

Martin Kristoffersson
Sound Designer

[Author]

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