Ezmix2 authorization issue

[ruki79]

Hi there,I have just purchased EZmix2 and I cannot get it to work. I have installed the product but now it keeps asking me for my computer ID and won’t let me authorize it. I have many toontrack products and never had this issue. I’m using IMac and the computer is up to date

please help

thx

derek

EZmix version: 2.1.5
Operating system: macOS Catalina (10.15)

Topic

[Scott]

Are you using the Toontrack Product Manager to authorize? If so, it won’t ask for a computer ID.

Scott Sibley - Toontrack
Technical Advisor

[ruki79]

Yes I am. I have sent you guys an email as well.

[ruki79]

I do have an option to enter it manually, where can I find the number? I tried serial # but it wouldn’t work

[Scott]

Having checked your account, it seems all of your EZmix products have been interacted (authorized) via the “website” and not through the Toontrack Product Manager.

When you launch the Toontrack Product Manager app and navigate to your EZmix2 product and click the “authorize” button, can you post a screenshot of it asking for the Computer ID?

Scott Sibley - Toontrack
Technical Advisor

[ruki79]

I just posted

[Scott]

ruki79 wrote:

I just posted

That seems to be on the Toontrack website and not the Toontrack Product Manager app.

Scott Sibley - Toontrack
Technical Advisor

[ruki79]

I’ve been using your website on my computer since I can remember but I will download the app and see if that helps…I’ll keep you posted.
thanks for the quick response!

derek

[Author]

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