EZMix Installer Wizard not working

[Awsker]

I have downloaded both versions 2.2.4 and 2.1.5 BOTH 32 bit and 64 bit and still get this message

My system is Windows 10 so I don’t see why it won’t go through unless I’m missing something but EZ Mix download does appear in Product Manager but can’t get passed the install feature

EZmix version: 2.2.4
Operating system: Windows 10

Topic

[John]

Hi,

are you using the Product Manager Application installed on your har drive? You’re not downloading installers from the web interface?

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Awsker]

Hello,

Yes I am using the Product Manager Application and yes I have downloaded the installers from that interface but the message error above ‘Installer  is no longer responding’ still prompts up. I even restarted my computer and still get the same message

Still not sure what is wrong still

[John]

Hi,

if you are not planning to run any 32-bit applications on your Windows installation, you only need to run the latest 64-bit installer.

You are running the Product Manager as Admin?

Does the Windows Add/Remove Programs have any remnants of EZmix2? If so, please try to remove them there.

If that works, please try re-installing the latest version from the Product Manager Application.

BR,
John

John Rammelt - Toontrack
Technical Advisor

[Awsker]

BEST ANSWER

Hello,

Yes, I was able to verify that my pc runs on 64 bit. After reinstalling, I was able to get it to work after all from a little drop down window that did the trick

It’s weird because I had to make sure the

‘This feature, and all subfeatures, will be installed on local hard drive.’ option was selected. If I picked the the first one It didn’t work. A really small detail that made it work so with that It was able to install and everything booted up just fine

EZmix version: 2.2.4
Operating system: Windows 10

1

Thanked by: Olof Hermansson

[Author]

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