EZKeys MIDI 6-packs…over two weeks to get codes…???

[Miroslav]

I ordered the EZKeys MIDI 6-Pack through Sweetwater…it’s been over two weeks and they say they are still waiting on Toontrack to “ship” them so they can “ship” them to me.

Guys…like WTF? 😀
We are talking about ***serial numbers***…not any actual, physical product.

First off..why oh WHY do the MIDI 6-pack codes need to be “shipped” when the MIDI singles are ALWAYS instantly provided electronically?
Second…why oh WHY does Toontrack need to “ship” them to Sweetwater…? Why the heck can’t you just provide them electronically, like all the other MIDI serial numbers…???

What the heck is so different about the MIDI 6-packs?

Man…this is absolutely silly.
When I try to buy actual sound expansion packs as boxed items…I’m told, “No, Toontrack is going to an all electronic delivery format”.
Then when I buy a MIDI 6-pack…I have to wait for it to be physically shipped.
How stupid is that…honestly?

Topic

[Scott]

Well, the forum admins won’t have any solutions for you. Please contact Toontrack directly via the Contact Support button in the FAQ below.

http://www.toontrack.com/faq/my-issue-is-not-covered-in-this-faq-what-next/

Scott Sibley - Toontrack
Technical Advisor

[Miroslav]

OK…but that link just send a message to Tech Support.
This is not a technical issue…it’s a Customer Service/Sales issue.

[Scott]

No, that link is how to contact Toontrack directly. The forum is monitored by Technical Advisors. Your question is not technical (how to use the software).

Scott Sibley - Toontrack
Technical Advisor

[Author]

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