EZKEYS Grand Studio crashes Windows 10 when opening

[magesongs]

Hello,

I haven’t been able to use the EZKeys Studio Grand , as it crashes Windows 10 each time I tried to launch the program, I need help.

Not sure which version I have as I can’t open it to check. But see attachment.

The Blue crash screen has a message : Stop code: SYSTEM SERVICE EXCEPTION

What failed: portcls.sys

 

Thanks.

Operating system: Windows 10

Topic

[Scott]

Does the Toontrack Product Manager show any updates available? What version does Product Manager show as installed?

Scott Sibley - Toontrack
Technical Advisor

[magesongs]

Hi Scott,

Thanks for getting back soon.

No, there is no update available, it says Up-To-Date.

The version installed is 1.0.0  See attached.

Please note that I deleted and reinstalled the software but it made no difference.

Operating system: Windows 10

[Scott]

I’ll have to query Toontrack support on this one. I haven’t seen this error with any of our products before. I’ll let you know what they say.

Scott Sibley - Toontrack
Technical Advisor

[Author]

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