EZKeys 2 no longer loading?

[notstewart]

I’ve loaded “EZkeys 2” several times in the past just to test it and all was fine.
Today I started a new song and for some reason SD3 was playing along with EZkeys when I was chording. I Tried a few things and eventually just turned off SD3 monitor. It appeared to be working ok so I saved it and shut it down.

The next time I tried to load EZkey 2, I got a strange screen popping up and it continues to pop up every time I load EZkeys. Other piano software I own is loading fine, so I’m not sure what happened. I don’t know what version of EZkeys 2  I have, but it was updated a month or so ago.

See Attachment:

Operating system: Windows 10

Samplitude Pro X3 Suite, SD 3, Tascam UH7000

Topic

[Scott]

I found this thread from the Magix forums:

Magix thread

Scott Sibley - Toontrack
Technical Advisor

[notstewart]

Thanks Scott!

Yes I’m using Samplitude Pro X3 Suite, but have never seen anything like this before and I’m not sure of the steps to correct this.

I use SD3 all the time and never had this problem.

 

Paul

Samplitude Pro X3 Suite, SD 3, Tascam UH7000

[Scott]

I don’t use Samplitude personally so I can’t really offer further assistance but you could ask on their forums since it seems like a Samplitude issue.

Scott Sibley - Toontrack
Technical Advisor

[notstewart]

Thanks Scott

 

Do you think an uninstall/reinstall of EZkeys 2 may solve the problem?
Also, do I have to use the automatic download/install program for this?
And lastly, will I get an activation charge?

 

Paul

Samplitude Pro X3 Suite, SD 3, Tascam UH7000

[Scott]

notstewart wrote:

Thanks Scott

 

Do you think an uninstall/reinstall of EZkeys 2 may solve the problem?
Also, do I have to use the automatic download/install program for this?
And lastly, will I get an activation charge?

 

Paul

I don’t know if reinstalling will fix it as it seems to be a Samplitude bug/issue.

You want to use the Toontrack Product Manager is install or reinstall.

If installing on the same computer, it shouldn’t use another installation slot.

Scott Sibley - Toontrack
Technical Advisor

[notstewart]

Thank-you Scott!

I no longer use the Samplitude forum. It use to be very good with a lot of good people, then they did an overhaul and included all Magix products and it was never the same (at least to me).

 

Samplitude Pro X3 Suite, SD 3, Tascam UH7000

[rastadad]

my product manager says its installed but it is not ,tried uninstall and reinstall but no go? do you know how i can fix it please.

EZkeys version: 2.1.3
Operating system: Windows 10

• This post was modified 21 hours, 13 minutes ago by rastadad.

[Brad]

rastadad wrote:

my product manager says its installed but it is not ,tried uninstall and reinstall but no go? do you know how i can fix it please.

EZkeys version: 2.1.3
Operating system: Windows 10

• This post was modified 21 hours, 13 minutes ago by rastadad.

Are you running standalone or through a DAW? Are you getting an error message from within a DAW?
How are you trying to run EZKeys 2.

Take a screenshot of Product Manager: details of EZKeys 2, blackout the serial number, and post it here.

This is a different issue from the OP you should have started a new thread for it.

EZkeys version: 2.1.4
Operating system: macOS Tahoe (26)

Mac Studio M1 Ultra, RAM 64 GB, 1TB Drive, OSX 12.x/13.x and Windows 10 (VM)
DAW: Fender Studio Pro 8, Presonus Studio One Pro 7
DTX Express III (Extreme triggers), Nektar LX88
OWC Thunderbay Mini (4 X 1TB Sata SSD), Express 4M2 (4 X 2TB M.2 SSD), Envoy Express (1TB M.2 SSD)
Presonus Quantum, Faderport & Faderport 8
Black Lion Sparrow Mk2 A/D, FMR-RNP-RNC, MIDI Xpress 128, BM5A, KRK VXT4, Equator D5
2020 Macbook Pro 16GB RAM, 512GB SSD Audio(mobile rig)

[Author]

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